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    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; •Broadband package: Sky Connect •Normal Speed: 6MB •Current throttled speed: 1208KBPS •Average usage per day: A FAIR BIT •What does ...

    1. #1431
      garnman's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      •Broadband package: Sky Connect
      •Normal Speed: 6MB
      •Current throttled speed: 1208KBPS
      •Average usage per day: A FAIR BIT
      •What does this throttling affect? ONLINE POKER COST ME CHANCE TO WIN 100K

      ONLY STARTED FOR ME LAST 3 WEEKS!!


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    3. #1432
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      Re: Sky Connect Broadband - Are you being slowed down?

      After moving house I made the mistake of staying with Sky as the Mid package I had previously was excellent. Unfortunately the Connect service is as good as not having broadband. At the time of getting Connect there were no LLU services in my exchange.

      Even as a light user whose monthly downloading has not even tickled the maximum available, my speed has dropped from around 5M to 0.25M in the evenings over the last few months. After hours on the phone and being told it was traffic, Sky are sending a new router, however as the speed rises to around 3M on Sunday mornings, I do not believe my router is faulty. I have been through all the usual hoops with master sockets etc and nothing works. The router actully shows a downstream connection speed of around 7500k, however this is merely a mythical figure never to flow through a BT/connect cable.

      I have decided to try and move ISP's even though I am still contracted to Sky as clearly at 0.25M they are not even remotely providing a service fit for purpose. A search on Samknows has shown that AOL and TalkTalk have moved into my (Tranent) exchange. These are the only LLU's available.

      Unfortunately I never seem to read many positive comments on either these ISP's. Can anyone recommend which one would be best? I am after 8M and want to be able to download at closer to these speeds during peak times.

      My gut feeling is AOL may be a better choice than TalkTalk, however would appreciate comments from anyone with experience of both?

      Thanks for reading.

      Last edited by CraigA79; 06-07-09 at 11:53 PM. Reason: Added speedtest results

    4. #1433
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      Re: Sky Connect Broadband - Are you being slowed down?

      •Broadband package: Sky Connect
      •Normal Speed: Unknown varies wildly
      •Current throttled speed: 200 - 400kbs
      •Average usage per day: not much given up trying to play online or watch videos, 100meg a day or less

      speeds? heres an extract from my BT speedtester log i keep

      06/07 16:16
      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 7150 kbps
      Actual IP throughput achieved during the test was - 23 kbps

      19:xx?
      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 7150 kbps
      Actual IP throughput achieved during the test was - 8 kbps

      22:53
      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 7150 kbps
      Actual IP throughput achieved during the test was - 15 kbps

      Gotta love being capped

    5. #1434
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      Re: Sky Connect Broadband - Are you being slowed down?

      CraigA79
      Hi Craig have a look at (Unofficial) FAQ - Sky Connect Users it tells of connect Customer who left Sky and explains how to and who to contact when leaving I hope you find it useful

    6. #1435
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      Re: Sky Connect Broadband - Are you being slowed down?






      tests done within 2 mins of each other.somehow sky test says 7pm buts its actually 6pm

    7. #1436
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      Re: Sky Connect Broadband - Are you being slowed down?

      CraigA79
      garnman
      Hi Sky only take notice of BT Test Result if you both click on the link. At the top of the first page it will tell you how to do a Bt speed test same as Mofo has done

    8. #1437
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by steve16751 View Post
      CraigA79
      garnman
      Hi Sky only take notice of BT Test Result if you both click on the link. At the top of the first page it will tell you how to do a Bt speed test same as Mofo has done
      thanks very much, ive used there speed test 6279 download in day now down to 849 as im writing this. been on phone 4 hours today and still no joy. apparently THE HEAD OF THE TECH DEPARTMENT thats right THE HEAD!! is ringing me at 1030am. what good itll do i dont know i just want out now i think.more hastle as ive got sky talk i expect. whats more theres another 5K poker tourney i qualified for tomorrow night that i wont be able to play in!!

    9. #1438
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      Re: Sky Connect Broadband - Are you being slowed down?

      garnman
      Hi you never know, Hope it goes well

    10. #1439
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      Re: Sky Connect Broadband - Are you being slowed down?

      This is a warning to you if you are trying to leave, connect and gain mac codes.... I and it seems a few others, have been issued Non-Valid mac codes. I was given one over the phone, on my 3rd attempt and having already waited 8 or 9 days, now i'm told I have to wait up to another 5 days for a new one. Just sky up to their old tricks, the guy on the phone asked me "why do you want to leave the biggest and best broadband in the uk. and denied traffic shaping etc. Abysmal, get out of connect as soon as you can!

    11. #1440
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      Re: Sky Connect Broadband - Are you being slowed down?

      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 3552 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 3000 kbps
      Actual IP throughput achieved during the test was - 14 kbps

      this is reason im leaving, taken at 12.38 pm today, sky says they only traffic shape at certain times of day well mine is like this, sometimes faster id admit, but the majority of the time its slow, connect is worse than 56k dial up and traffic shaping i think is destroying skys rep especially amongst those peeps who can only get this product from thier exchanges

     

     

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