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    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; To an extent yes, but it's become your personal blog of speeds morning and evening whereas all people really need ...

    1. #1151
      IWasNotTheEnemy's Avatar
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      Re: Sky Connect Broadband - Are you being slowed down?

      To an extent yes, but it's become your personal blog of speeds morning and evening whereas all people really need is an explanation as to why they're being throttled...this can be achieved in one post...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket


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    3. #1152
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      Re: Sky Connect Broadband - Are you being slowed down?

      I agree that this thread has become too large for people to easily gain info from.
      It also seems to be a place for some to try and wage a bit of a vendetta, which isnt really in the spirit of the forum.


    4. #1153
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      Re: Sky Connect Broadband - Are you being slowed down?

      22:19:

      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 3968 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 3000 kbps
      Actual IP throughput achieved during the test was - 282 kbps

      :|

    5. #1154
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      Re: Sky Connect Broadband - Are you being slowed down?

      So where would you say the Bt Performance test should be put. After all connect Customers are asked to do the tests and if they have is it a benefit to see if there is any other issues with their line. All I am trying to do is give some support for connect Customers who are devastated by being throttled not the Traffic Management
      Sarcoma Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 7150 kbps
      Actual IP throughput achieved during the test was - 112 kbps
      you cannot call that Traffic Management

      Gazz380 Both you 2 However, with the right proof that you are being slowed to an extent that its unusable ie: your speed tests, with about 3 days results all showing the same problem you can legally terminate your contract without having to pay a fee, and there is a bit in there T&Cs about it! if i find it or anyone else then it will help
      If I can Help then I will


      Cannings only one word shocking
      thats the way but you also need results to show what you normally get(but as Gazz380 say`s in his last post there is a way
      Last edited by steve16751; 07-04-09 at 11:39 PM.

    6. #1155
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      Re: Sky Connect Broadband - Are you being slowed down?

      Complaints
      If you should have cause to complain about Sky Broadband, please contact Sky Broadband Customer Services. Sky does not have a refund policy, but, if you feel the service you receive falls below that which you should reasonably expect from Sky, we will ensure that your complaint is dealt with appropriately.

      Call us on 08442 410 515, 8:30am to 11pm.

      Escalation Procedure

      Should your complaint not be concluded to your satisfaction following this procedure, the complaint may be escalated within Sky.

      If we have not resolved your complaint to your satisfaction after three months or if you have received a letter from us saying that your complaint has reached "deadlock", you may make a complaint through Otelo, an independent alternative dispute resolution scheme. Otelo will investigate your complaint and if they decide that your complaint is justified, Sky will act on any decision they make and put things right for you. They can be contacted as follows:

      By post:
      Otelo
      PO Box 730
      Warrington
      WA4 6WU

      Telephone 0845 050 1614 or 01925 430 049

      Still looking for the breaking the contract bit!

    7. #1156
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      Re: Sky Connect Broadband - Are you being slowed down?

      Searched the thread and found the post by Isitme, and here it is:

      Sky Broadband is variable and our prices, Products and the Sky Broadband Extras can change, even during your Minimum Term. However, if we reduce the level of service provided by your chosen Product and you reasonably consider that you have been disadvantaged by this you will have a right to move to another Product or end this Contract. You can also end the Contract during your Minimum Term if we increase your Sky Broadband Payment more than once, or by more than 10% or the annual increase in the UK Retail Price Index, whichever is the greater. If you wish to end this Contract in these circumstances, then you need to let us know within one calendar month of notice of the change (Conditions 7(a), 11(c) and 11(d)).
      Mass Migration

      *plots to start own ISP Company... MHUAHAHAHA *

    8. #1157
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      Re: Sky Connect Broadband - Are you being slowed down?

      We need something to point people to as there are still people coming onto the forum and asking is their line broke when it's the connect throttling. (at least 2 so far this week)

      At least with an active thread or something it's easy to say to them it's not their end but Sky.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

    9. #1158
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      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by IAmNotTheEnemy View Post
      To an extent yes, but it's become your personal blog of speeds morning and evening whereas all people really need is an explanation as to why they're being throttled...this can be achieved in one post...
      Quote Originally Posted by dholdi View Post
      I agree that this thread has become too large for people to easily gain info from.
      It also seems to be a place for some to try and wage a bit of a vendetta, which isnt really in the spirit of the forum.
      (Unofficial) FAQ - Sky Connect Users


      Sorted!!

    10. #1159
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      Re: Sky Connect Broadband - Are you being slowed down?

      00:15 09/04/09 usually by now speed is back to normal

      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 4064 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 3500 kbps
      Actual IP throughput achieved during the test was - 2715 kbps

    11. #1160
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      Re: Sky Connect Broadband - Are you being slowed down?

      13:18 09/04/09
      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 4064 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 3500 kbps
      Actual IP throughput achieved during the test was - 1834 kbps
      Anyone having slow speeds through the day thought it is meant to be 5pm till midnight

     

     

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