Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 100 of 189 FirstFirst ... 50909899100101102110150 ... LastLast
    Results 991 to 1,000 of 1882

    Sky Connect Broadband - Are you being slowed down?

    This is a discussion on Sky Connect Broadband - Are you being slowed down? within the Sky Broadband help forums, part of the Sky Broadband help and support category; After several speed tests sent to sky, a phone call blasting them (apologies to the employee) and being kept in ...

    1. #991
      SuperMoto's Avatar
      SuperMoto is offline Sky User Member
      Exchange: Driffield
      Broadband ISP: Sky donkey speed
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Mar 2009
      Location
      East Yorkshire
      Posts
      18
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      After several speed tests sent to sky, a phone call blasting them (apologies to the employee) and being kept in a queue for in excess of 40 minutes I hung up. I have had 4 months of banging my head on a brick wall.

      Yesterday a nice technical guy phoned me, within a few hours my speed had been improved, results:-

      16/03/2009 21:10hrs
      Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 7150 kbps
      Actual IP throughput achieved during the test was - 864 kbps

      17/03/2009 11:00hrs
      Test failed

      11:08hrs Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 7150 kbps
      Actual IP throughput achieved during the test was - 6527 kbps

      15:40hrs

      Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 7150 kbps
      Actual IP throughput achieved during the test was - 5641 kbps


      However my ping is still poor between 3 and midnight (averaging 133 now) and the download speeds have suddenly slowed at 19:30hrs tonight. Within a few minutes of the speeds going poor, I received a call from sky, another gentleman from tech support.
      He called to explain that my internet is throttled to under 1 mbps between 1500 and 0000hrs by BT.
      I vented some anger at his company and the fact they knew what was wrong for over 4 months and had not bothered to tell me at any point, nor had they informed me of the throttling which came into force on my exchange round about December. I also reminded him that his company is directly punishing gamers and not those who download to excess or beyond their limits.

      During the discussion with him , he stated that BT throttle the speeds of sky users. He admitted that my use of downloads was very small over a month (generally less than 1 gig). He also disclosed that BT throttles its own users to 1.5 mbps. He stated my latency was too high and that he would ask BT to do something about this, however he cannot ask directly for fastpath as it is a sackable offence. He told me it would be up to BT to do something about the poor latency and speeds.

      I wait in anticipation of nothing being done. Just of interest anyone fancy sending all this thread to Watchdog?

      On a positive note, I am lead to believe 'talk talk' may be buying space on my local exchange. Anyone know if they are any good?
      Last edited by SuperMoto; 18-03-09 at 10:56 PM. Reason: edit


    2. Advertisement
    3. #992
      steve16751's Avatar
      steve16751 is offline Sky User Member
      Exchange: newas
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Apr 2008
      Location
      washington
      Posts
      2,867
      Thanks
      1
      Thanked 25 Times in 25 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      SuperMoto
      Hi the more post we can get on this thread especially by connect Customers the more chance Media would be interested

      it is getting near the thousand mark and nearly 22,000 views we need a lot more connect Customers who are having problems to post their remarks maybe some cannot because their speeds being so low and slow.

      nandoh This is how inviting Sky connect is have a look at post 980 on this thread. tell me what you think.

      Maverich Don`t worry Smithy99 is trying to help and will try to get around the problem you have
      Lets hope that it improves soon

    4. #993
      fugly's Avatar
      fugly is offline Sky User Member
      Exchange: Hereford
      Broadband ISP: BT Option 3
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Nov 2008
      Posts
      89
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      SuperMoto, I think the guy is twisting the truth a bit, the throttling is done at Sky's request and as for BT throttling there customers to 1.5mbps that's nonsense I get 3mbps to 3.5mbps every evening.

    5. #994
      karlak's Avatar
      karlak is offline Sky User Member
      Exchange: Cranfield
      Broadband ISP: Sky Connect
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Mar 2009
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      So I am switching from Pipex (Tiscali) to SKY connect next week. I have been ASSURED by the nice helpful SKY techie, that my speed will not vary to what I get now.

      Currently get Appx 4 - 5mb anytime of day.


      I now having read this thread and seeing the results from others, fully expect the information from Sky to be incorrect. So will in all probability cancel with in the 8 days - Strange how they recommend 10 days for the speed to settle (2 days after your get out of sky period).


      I have been taking speed stats 3 times a day for the last few days, and so will have a nice real example to throw back at SKY should the inevitable speed throttling occur. I guess if I cancel, then I will also kiss goodbye to my Connection fee that I have been charged ?

    6. #995
      davedarave01uk's Avatar
      davedarave01uk is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin + Vivaciti
      Router: Non Sky Router
      Sky TV:
      Join Date
      Mar 2009
      Location
      Leicester
      Posts
      53
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by karlak View Post
      So I am switching from Pipex (Tiscali) to SKY connect next week. I have been ASSURED by the nice helpful SKY techie, that my speed will not vary to what I get now.

      Currently get Appx 4 - 5mb anytime of day.


      I now having read this thread and seeing the results from others, fully expect the information from Sky to be incorrect. So will in all probability cancel with in the 8 days - Strange how they recommend 10 days for the speed to settle (2 days after your get out of sky period).


      I have been taking speed stats 3 times a day for the last few days, and so will have a nice real example to throw back at SKY should the inevitable speed throttling occur. I guess if I cancel, then I will also kiss goodbye to my Connection fee that I have been charged ?

      I suppose if you cancel now you might save the connection fee

      Ive not had any throttling now for 3 days. Though I have lost connection to Xbox live a few times last night but my speed was still hitting 1800kbps

    7. #996
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      requesting fastpath is NOT a sackable offence and can be done by CST in 24hrs...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #997
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Quote Originally Posted by steve16751 View Post
      it is getting near the thousand mark and nearly 22,000 views we need a lot more connect Customers who are having problems to post their remarks maybe some cannot because their speeds being so low
      And maybe there arn't as many as you think who this is affecting.

      If it's getting near a thousand mark, that is mainly you and me and everyone else who keep telling you to leave

      If you consider the 22000 views, everytime another post is added, I look in, thats nearly 1000 times now so if there are more like me and you and IsItMe and Newsreader and IANTE then that's probably less than 50 people who are looking.

    9. #998
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      @Nandoh
      His explanation for the "throttling" - even although you are using Sky, Sky is using BT Exchanges for ALL their Connect Customers and BT customers have "first " preference on line usage and any "throttling" will first be applied to non BT customers.
      That is an out and out lie. The only reason BT decrease the speed is because Sky will not pay for the bandwidth required to supply their customers. If they were up front about it, like PLUSNET it would not be so bad, but the way they are applying it is not in accordance with their T & Cs and is just alienating their customers.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #999
      davedarave01uk's Avatar
      davedarave01uk is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin + Vivaciti
      Router: Non Sky Router
      Sky TV:
      Join Date
      Mar 2009
      Location
      Leicester
      Posts
      53
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Well Im now back down to 200kbps tonight, I have had 3 nice days of internet and now back down again.
      So defo moving as I still believe they will throttle any connection I have with them.

      I asked for my MAC code last thursday and Im still waiting for that.

    11. #1000
      nandoh's Avatar
      nandoh is offline Sky User Member
      Exchange: KINGSWELLS, ABERDEEN
      Broadband ISP: Connect
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2008
      Location
      Kingswells, Aberdeen
      Posts
      15
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sky Connect Broadband - Are you being slowed down?

      Isitme,
      Quote:
      The only reason BT decrease the speed is because Sky will not pay for the bandwidth required to supply their customers
      .

      Is this a statement of fact?
      Whether or not Sky pays for the required bandwidth the actual decrease in speed is applied by BT, so when Connect Customers request information from a Sky technician and are told BT applies the decrease, basically he is being politically truthful.
      Unless there is a mass migration from Connect I doubt if Sky would increase their payment to BT Wholesale for an increase in bandwidth. Even although there are nearly 1000 post on this subject the actual members posting would be less than 100. Does this then imply the majority of Connect Users are satisfied with their speeds? I don’t know – who does? Is there a Spartacus among us?
      I am not entirely satisfied but I migrated from Madasafish and my speeds are no better – no worse but cheaper. As previously posted, Sky LLU is in not available to me. I negotiated Connect at 5 per month for 1 year. Maybe other Connect User could also negotiate. At the end of my contract if Sky intends increasing to 17 then I will possibly seek another ISP if the speed decrease continues.

      Norman

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION