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This is a discussion on Throttling? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just thought I would bring up what I read on another forums about Sky saying BT are throttling there customers ...
- 06-01-09, 09:57 PM #1
Just thought I would bring up what I read on another forums about Sky saying BT are throttling there customers who are on the connect package at peak times.
Here is the thread were some guys believe that it is Sky doing the throttling
thinkbroadband :: Sky Connect
I just wondered what you guys think?
- 06-01-09, 10:06 PM #2
Sky connect is the BT ADSLMax package that is sold on bulk to whatever ISP wants to sell broadband and then that ISP just sticks their name on it.
As far as I am aware an ISP may buy more "pipes" off BT to allow more users or better throughput but it is still run by BT with their traffic shaping which happens on their ADSL package no matter what ISP is renting that pipe.I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!
- 06-01-09, 10:13 PM #3
Seems that is the isp's responsibility to traffic shape not bt's.
Last edited by dholdi; 06-01-09 at 10:26 PM.
- 06-01-09, 10:20 PM #4Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
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afaik at the last count, and this was months and months ago, Sky had 11 Centrals. As well as Ellacoyas to do the traffic management.
BT may throttle it I guess, but more than likely Sky are controlling it on an account by account basis on Connect, rather than BT. (This maybe untrue, but I am pretty sure it isn't)
However, I believe that Sky now use a different bit of kit, which does what Ellacoyas used to do, and I am pretty sure, would have implemented this management after the announcement regarding Max and unlimited, and the change of T and C's to cover it.
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- 06-01-09, 10:39 PM #5
You are correct NewsreadeR Sky and BT have an agreement to throttle on per customer basis.
The real thing is that if you are downloading large amounts of data then your line could be slowed down during peak times, as I found out when I was on the connect package.
From the guy (Sky Abuse Team) that was dealing with my problem on the connect package when this was happening you will not be notified that your line is being throttled. BT monitor your data usage and will cap your line accordingly until they see a reduction or until Sky ask them to remove the cap.
You should also note this is also applied even if you only download at non peak times.
The other bit of information that I manage to get was if you, the customer were the one that opted for the connect package then Sky will want to see a reduction in your usage before they remove the cap but if you had to have the connect package because you are not able to get the max package they will get the cap removed quite quickly if you complain about it as they did for me.
The one thing was that if you line is being throttled you need to call Sky when this is happening, otherwise you will get there is nothing wrong.
The big give away that your line is being throttled is that from around 5pm until midnight you will get very load speeds and I mean low 1 to 5kb/s, pages won't load and so on.
Hope that helps
- 06-01-09, 11:12 PM #6
Wonder what they call high useage I used about 10gb for December and not much more for November and everynight come about 5.30 my connection drops so bad I cant even have a decent game online, this has been like this for 4 months or so, after many phone calls to Sky and being told one thing then another, with promises that it would be sorted they then turned around and said BT are capping me at peak times.
This is not good that they are lying to there customers and capping them when they only use normal bandwidth.
I feel very let down by Sky.
- 06-01-09, 11:27 PM #7
Fugly have Sky told you what your usage is or is that a guess from you.
But I would say that if you are only on the connect package because you can not get Max, get complaining.
Just a snippet from Sky.
SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY In addition to the monthly Usage Cap, this Traffic Management Policy applies to you if you take Sky Broadband Connect.
Excessive use during peak time We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others. Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative affect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.
Traffic management of our NetworkTo ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.
Last edited by ezdub; 06-01-09 at 11:32 PM.
- 07-01-09, 12:54 AM #8
But that is not what is happening sky are doing that to connect 24/7 and saying it is bt`s
Rambo. Rate adaptive Management Box and sky cannot do anything about it.
because you are on connect in a bt exchange
SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY In addition to the monthly Usage Cap, this Traffic Management Policy applies to you if you take Sky Broadband Connect
- 07-01-09, 07:56 AM #9
Everyone is throttled during peak times - I go from 5.5Mbps to about 1.5Mbps - but others who download more than, say, 1.5GB in a day will find they go even slower...
- 07-01-09, 08:12 AM #10
Kind of fed up of complaining to Sky, numerous phone calls and they just say there's nothing they can do as its BT, the one guy was even quite rude about it.
Why have they started throttling us now, its only been happening for the last 4 months or so?