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    Really Slooooow speed

    This is a discussion on Really Slooooow speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been on sky for over 3 weeks now and have had problems with the phone line but the ...

    1. #1
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      Really Slooooow speed

      I have been on sky for over 3 weeks now and have had problems with the phone line but the line itself has been sorted now. Before the fix i couldn't even connect but now i only have a meager amount of speed.

      Have put the following for you to look at:-

      ADSL Link Downstream Upstream
      Connection Speed 64 kbps 64 kbps
      Line Attenuation 52.0 db 29.5 db
      Noise Margin 31.8 db 13.0 db


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    3. #2
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      Re: Really Slooooow speed

      you need to phone sky cst to get the cap lifted

    4. #3
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      Re: Really Slooooow speed

      just tried but as the account is in my girlfriends name and they keep forgetting to add the password so i can speak to them we have to wait till she gets back from work. Useless

    5. #4
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      Re: Really Slooooow speed

      forget the password?

      hmm ok

    6. #5
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      Re: Really Slooooow speed

      I think they should allow you to verify some other piece of information, i.e Mothers maiden name..?

    7. #6
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      Re: Really Slooooow speed

      it's that low cause whoever you spoke to last time you called in didn't remove the cap...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
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      Re: Really Slooooow speed

      Quote Originally Posted by krysis View Post
      I think they should allow you to verify some other piece of information, i.e Mothers maiden name..?
      If it's on there, if not it has to be the account holder, next time you call make sure the password is put on BEFORE you do anything else or call customer services, they can do it for you.

    9. #8
      TodEth's Avatar
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      Re: Really Slooooow speed

      i didn't forget the password, they forgot to add on 4 seperate occasions now, man they are getting annoying now. will be trying again in an hour or 2 when girlfriend gets up.

     

     

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