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    Slow speeds - New line?

    This is a discussion on Slow speeds - New line? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Yes you are right. You are no longer a customer of BT so they will not be interested. As sky ...

    1. #11
      Brian69's Avatar
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      Re: Slow speeds - New line?

      Yes you are right. You are no longer a customer of BT so they will not be interested. As sky is your ISP any broadband problems are for them to sort out


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    3. #12
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      Re: Slow speeds - New line?

      I tried numerous times to expalin this to the guy but he wouldnt listen. I told him the telephone service was no longer an issue and that case had been closed (notified by email earlier) and was purely broadband now.

      Looks like being on hold for another 10 minutes......

    4. #13
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      Re: Slow speeds - New line?

      what has the guy said so far?

    5. #14
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      Re: Slow speeds - New line?

      He basically read the notes from previous post even thought that was closed saying it was a line fault and there is no point sorting broadband until voice was better which i totally agree with... if there was still a problem with telephone, then said i had to call BT to get an engineer out to look at our line.

      Just got off the phone to another techy who was helpful who noticed the previous call had been resolved and started his tests again and past the call onto CST.

      Fingers crossed this time, I know i need an engineer out as speaking to the one as mentioned before my line attenuation is alot higher than it should be.

    6. #15
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      Re: Slow speeds - New line?

      well im roughly the same attenuation and i get 2.5mb....

      ummm maybe you should ask to go back to gdmt....then get your line sorted

    7. #16
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      Re: Slow speeds - New line?

      Just checked my stats......

      ADSL Link Downstream Upstream
      Connection Speed 1120 kbps 416 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 15.1 db 11.0 db

      Suddenly Line attenuation has dropped and noise increased. Looks like CST looking now

    8. #17
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      Re: Slow speeds - New line?

      yup your back on G.DMT... if your on max your upload is wrong...


      umm yeah seems like they have capped you

      reboot your router to confirm this... if the nm is still 15 your capped...

      you really need to get the line sorted before you can go any further

     

     
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