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    TV interference to broadband connection

    This is a discussion on TV interference to broadband connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ever since I have had broadband, the connection trips out or will not initiate if any TV (sky or analogue) ...

    1. #1
      Ladybird's Avatar
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      Unhappy TV interference to broadband connection

      Ever since I have had broadband, the connection trips out or will not initiate if any TV (sky or analogue) is switched on?
      So I cannot use the broadband whilst someone else is watching TV!
      Does anyone know of a solution?


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      Re: TV interference to broadband connection

      When you say "trip out" do you mean the internet (i) light on your router goe's out or turns orange? if so ensure your Sky TV box is connected to the phone line via an ADSL filter "one of those dangly filter thingys" Or if you mean you loose your wireless signal to the computer try moving the router away from the TV equipment if it is close by.

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      Re: TV interference to broadband connection

      Yes, the internet connection disconnects, the light goes orange and Internet Explorer cannot display pages.
      The Sky box is connected via a ADSL filter and there is a filter on all the other phone sockets and the sky box is in another room from the computer separated by a corridor!
      The problem also happens with an analogue TV located in the kitchen?

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      Re: TV interference to broadband connection

      You sure you aren't getting spikes on the power circuit? Would be strange if turning on a telly not connected to the line in any way is causing the adsl to drop.

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      Re: TV interference to broadband connection

      I am sure.
      I have just found that if I plug the router via a filter directly into the master phone socket (in the loft!!!), then the broadband stays connected with every TV in the house switched on. This is clearly not a practical solution.
      The problem does seem to be interference picked up by the internal phone cable system.

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      Re: TV interference to broadband connection

      Ah does one of your sockets have a split in the faceplate going left to right above the screws?

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      Re: TV interference to broadband connection

      Yes, that is the master socket in the loft and when you pull the lower half of the faceplate off then you expose the real master socket (in which the router works perfectly) but disconnect all the other phone outlets.

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      Re: TV interference to broadband connection

      You may need to check the cabling section and faceplate help section as it may just be a wiring issue or you may still have the ring wire in place. If Brian doesn't see this thread I would suggest posting the above information (including what happens when in test socket) into that area and they will help you out on it.
      Cabling and faceplate help - Sky User - The unofficial support forum for everything Sky!

     

     

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