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    keep getting Disconnect when someone phones

    This is a discussion on keep getting Disconnect when someone phones within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I keep getting Disconnect when the phone gets used. I have no extension from the master socket. I have ...

    1. #1
      thescotsman's Avatar
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      keep getting Disconnect when someone phones

      Hi I keep getting Disconnect when the phone gets used. I have no extension from the master socket. I have to reset router every time this happens. Have been in touch with sky but getting no joy with them.

      ADSL Firmware Version 7.03.01.66
      Modem Status Connected
      DownStream Connection Speed 5376 kbps
      UpStream Connection Speed 416 kbps
      VPI 0
      VCI 38



      I have a black sagem router.

      Hope someone can help

      cheers
      thescotsman


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    3. #2
      reddwarfcrew's Avatar
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      Re: keep getting Disconnect when someone phones

      Have you got one of the dangly microfilter attached to EVERY piece of equipment that olugs into a phone socket (phones, faxes, sky box, router etc etc)?

    4. #3
      thescotsman's Avatar
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      Re: keep getting Disconnect when someone phones

      Hi only filter i have in is the one for the router telephone. only got one sky box and it is not connected to the phone line. yes have changed the filter with a new one.



      cheers
      thescotsman

    5. #4
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      Re: keep getting Disconnect when someone phones

      Hello man ,

      Get in to the test socket and try again ,
      Also try a new phone and a new RJ11 cable ( Dsl cable )
      This could be a fault in the wiring .

    6. #5
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      Re: keep getting Disconnect when someone phones

      Hi tried new phone new cable but if i put it in test socket i will not have a phone to find out if it disconnects when the phone is used. the problem is when the phone is use.


      cheers
      thescotsman

    7. #6
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      Re: keep getting Disconnect when someone phones

      Why will it cause a problem? Plug the phone into the filter with the router, where is the phone plugged into now?

    8. #7
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      Re: keep getting Disconnect when someone phones

      Hi my error i was just pluging router into test socket without filter sorry about that.
      Tried it and its still the same.


      cheers
      thescotsman

    9. #8
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      Re: keep getting Disconnect when someone phones

      I had this problem 6 months or so ago... I had 2 netgear routers and eventually got sky to give me a sagem one....problem solved. When the phone was lifted before the noise margin would drop right out until the handset was replaced....

    10. #9
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      Re: keep getting Disconnect when someone phones

      I had this problem on Netgear 834GT router. The noise margin would gradually drop over a few minutes and then I'd make or receive a phone call and it would drop my connection completely.

      Did a hard reset by pressing the button at the back of the router with a pen and all has been fine since.

      You will lose all custom settings such as non default wireless password, channel etc. so make sure to note them first before trying this.

    11. #10
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      Re: keep getting Disconnect when someone phones

      You will lose all custom settings such as non default wireless password, channel etc. so make sure to note them first before trying this.
      It is easier making a backup of your settings. Use the link on the router to do this and save the setting to your PC. If you need to return them it is just a couple of clicks. The settings will be saved as a .cfg file which you can open and view with Notepad.

      Have you tried a quiet line test with the phone connected direct to the Test socket. Dial one digit and listen, you should hear only a very quiet hiss.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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