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    Speed problems

    This is a discussion on Speed problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello all, Can anyone help ? I was with AOL, I left them and joined Sky 2 weeks ago, I ...

    1. #1
      PeteST's Avatar
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      Speed problems

      Hello all,

      Can anyone help ? I was with AOL, I left them and joined Sky 2 weeks ago, I am on the Base package at the moment (2mb). the problem i am having is the speed is terrible, I have been on 192.168.0.1 and it is telling me :

      DownStream Connection Speed 384 kbps
      UpStream Connection Speed 416 kbps

      I have been onto Sky and they tell me everything is fine (also the most my line can accept is 1Mb) with AOL I was always getting between 2.7 and 3.1 going up to 3.5 every now and again. I have ran the BT broadband test and they estimate I can get 3.0.

      I accept at the moment I am only on the base package so cant get anything over 2Mb but the speeds i am getting are terrible.

      Has anyone experienced anything like this ? Any help would be gratfully recieved.


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    3. #2
      Saturday's Avatar
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      Re: Speed problems

      Can you also post your attenuation and noise margin figures please?

      Also, describe how your router is connected e.g. into the master socket, on an extension, with a plug in extension etc. And do you have a filter on every device including phones and digibox?

    4. #3
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      Re: Speed problems

      Downstream Upstream

      Line Attenuation 45 db 29 db
      Noise Margin 30 db 17 db


      We have a filter directly into the master socket, the router plugged into the modem side, with an ethernet cable (20m) going to our PC. The phone side of the filter is split with the sky box and telephone.

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      Re: Speed problems

      OK, well there has been some sort of monumental mess up

      Your downstream noise margin appears to have been set at 30db which is 23db more than the default. This is what has reduced your speed. Your connection set up sounds fine although giving the digibox its own filter probably wouldn't hurt.

      Uncapped (i.e. at 7db) you'd be connecting at more like 8meg, if you weren't on Base.

      On the off chance that there's a temporary glitch with your router, power it off and leave it off for 10 minutes. Then power it back up and see what the stats are.

      If you're not then getting 2meg, (your noise margin will still be high) then I'm afraid you'll have to get back to Sky as only they can deal with it. Don't be fobbed off with "everything is fine". It isn't.

      Good luck.

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      Re: Speed problems

      Thank you for your help, I will switch the router off for a while then see how I get on.

    7. #6
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      Re: Speed problems

      also bare in mind the mighty DLM...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
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      Re: Speed problems

      Yes, quite possibly DLM that has caused this.

      What bugs me is that a T1 thinks a sync of 384kbps is "fine". Can they see the stats?

      As he's been connected for 2 weeks now hopefully CST will fix things - provided he doesn't get another clueless T1. Customers just shouldn't need to jump through these hoops

    9. #8
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      Re: Speed problems

      tier 1 can see sync speed, configured speed and max attainable so should see that as being high and pass them through - if they dont' then they're doing something very wrong!!!...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
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      Re: Speed problems

      No comment, we get seriously annoyed with some of the agents we help when we get asked "is this slow?" and when we look the customer is getting about 1/4 of what they should have.

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      Re: Speed problems

      Thanks for your suggestions, the router was off for about an hour and it is still the same speeds.

      I rang Sky and the operator was nothing short of rude, I explained my problem, he said the most I can expect is 1Mb, when I indicated the speed with AOL and the BT broadband test he actually laughed and said "I dont think so" and "I am not doubting what your are saying but I hope you are not doubting what I am saying"

      He ran a few tests and he said he was reseting all the settings, he now seems to think it is our line and is sending a BT engineer out.

      I have checked using the 192.198.0.1 site and the noise level is still 30db.

      I am sure I must have picked a bad apple who doesnt like working a Friday night !!

     

     
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