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    Sky Broadband Mid Query

    This is a discussion on Sky Broadband Mid Query within the Sky Broadband help forums, part of the Sky Broadband help and support category; Since posting on the 08-12-08 my connection is still below what i'm expecting. The connection stats are as follows; DownStream ...

    1. #21
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      Re: Sky Broadband Mid Query

      Since posting on the 08-12-08 my connection is still below what i'm expecting.

      The connection stats are as follows;

      DownStream Connection Speed 512
      UpStream Connection Speed 412

      ADSL Link....................Downstream..........Ustrea m
      Connection Speed.........512 kbps..............412 kbps
      Line Attenuation.............72.5 db.................43.3 db
      Noise Margin..................7.8 db...................13.5 db

      Is it possible im on (or still on?) DLM?


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    3. #22
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      Re: Sky Broadband Mid Query

      you're not gonna get more than that, your attenuation indicates a LONG line...you're lucky to have anything!!

      personally, I'd ignore what other people say regarding their line and attenuation - each line is different so where one user might be able to eek out a bit more others will actually lose speed depending what's done to the line...

      best to get off adsl2+ and go from there, but don't expect a lot more...
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    4. #23
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      Re: Sky Broadband Mid Query

      I am surprised you are getting that, if it's stable I would leave well alone.

    5. #24
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      Re: Sky Broadband Mid Query

      Yeh its super stable.

      How would I go about getting off ADSL2?

    6. #25
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      Re: Sky Broadband Mid Query

      You will need to ring Sky and try to get through to CST, tonight later the better is the best time to get them after 10:30 or later.

      It wasn't long ago that stats like yours would not have been considered for ADSL they are so close to the edge.

    7. #26
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      Re: Sky Broadband Mid Query

      Probably best downgrading to the base broadband package then with the 2GB download limit, since we wont be downloading much with a 0.5Mbps connection and there is no point paying 5 a month 40GB download limit with these speeds.

    8. #27
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      Re: Sky Broadband Mid Query

      Quote Originally Posted by BruceT5 View Post
      Probably best downgrading to the base broadband package then with the 2GB download limit, since we wont be downloading much with a 0.5Mbps connection and there is no point paying 5 a month 40GB download limit with these speeds.
      You could quite easily download over 2GB in a month if you wanted, I remember when that speed was only dreamt about, Somehow things seemed easier then, less choices I suspect.

    9. #28
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      Re: Sky Broadband Mid Query

      I remeber the 1st Broadband package we got and we were told by the BT engineer that the line would not even take 512k sec (line att 36) and he was surprised when he hooked up the modem and we got a giddy 1 meg/sec.

      You'll still be able to download a fair bit and surf with no prblems.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

    10. #29
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      Re: Sky Broadband Mid Query

      Alright, emailed Sky Customer services on 2nd feb and was told im on Active Line managment and it should take 10-20 days for it to finish. On the 1st march I still had the exact same speeds. I emailed them back saying not even half a meg is pathetic.

      I got a reply at 2am saying the following;

      Thank you for contacting Sky Help Centre.


      >The speed you are receiving of 896kbps is the speed that your line is capable of. You can improve your your connection by making sure you are in the master phone socket in your home, not using any telephone extension cables, Using an ADSL filter on every active phone socket in your home.


      Due to the capabilty of your phone line, you are within your rights to reduce your Broadband package from Mid to Base depending on your monthly usage.


      So, I log into my Router the everything has changed, including the Line Attenuation which is weird as I thought this was fixed as its basically an indicated of line length?

      Anyway, I now have these stats;

      ADSL Link Downstream Upstream
      Connection Speed 896 kbps 416 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 10.0 db 14.0 db

    11. #30
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      Re: Sky Broadband Mid Query

      The reason your attenuation has changed is because you have been taken off ADL2+ and put on G.DMT. ADSL2+ can read and report the full attenuation, G.DMT can only read to a maximum of 63.5dbs.

      You are capped at 896kbps, which to be honest is not bad for a line which is right on the limit for broadband. Your noise margin shows you could possibly get a bit more, maybe over 1 Mbps, but there is every chance that lifting the cap would make your line unusable.

      It is really up to you whether you accept their offer to drop you to Base, if you don't need more than 2Gb a month it is worth considering. As you are on Sky Talk, Base would be free for about another year.

      TomD


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