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    broadband max, speed halved?

    This is a discussion on broadband max, speed halved? within the Sky Broadband help forums, part of the Sky Broadband help and support category; You don't need to demand anything - just get to CST and job done...even SWISH shows the Max Attainable will ...

    1. #71
      IWasNotTheEnemy's Avatar
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      Re: broadband max, speed halved?

      You don't need to demand anything - just get to CST and job done...even SWISH shows the Max Attainable will be higher than configured speed and anyone with half a brain will see it needs to go to CST...
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    3. #72
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      Re: broadband max, speed halved?

      Quote Originally Posted by IAmNotTheEnemy View Post
      anyone with half a brain will see it needs to go to CST...
      And there lies the problem with some support agents. It doesn't take much intellect to look at the numbers and no that there is a problem but it does however take common sense, reasoning and judgement....... some of which is in short supply unfortunately with some agents and it drives us nuts.

    4. #73
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      Re: broadband max, speed halved?

      ahh ok so shall i just ring back and try and get put through to CST? so what do i say to the person that answers first? shall i explain the problem?, ask to be de-capped? or just say can i speak to CST?

    5. #74
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      Re: broadband max, speed halved?

      I should phone and try to stay calm, then explain what has happened and hope they see the light and transfer you to CST who will help. Best of luck

    6. #75
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      Re: broadband max, speed halved?

      Tell them you have made improvements to you wiring which has resulted in your noise margin rising significantly, could they please put you through to CST to have your line reconfigured. Calling late, after 10.00pm, is probably the best time to call, the lines will be quieter and you will have more chance of getting through to CST.

      TomD


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    7. #76
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      Re: broadband max, speed halved?

      Well ive spoken to three tier 1 staff and the first one said its the most my line can take, 2nd said the same and the third was abit more helpful and says she has put it forword to her team leader who will try and reconfigure the line settings now, she said this should take effect within about an hour so just sit tight and wait

      I will report back with the outcome!

    8. #77
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      Re: broadband max, speed halved?

      They can be a right bunch can't they I do hope this turns out o.k for you there is no reason why not.

    9. #78
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      Re: broadband max, speed halved?

      Fingers crossed all will be sorted for you. Post you're stats when they have said they have done them. It's a bit point less getting a TL to do it though why not just pass you through to CST and someone will sort you out there and then. Oh well procedures etc...

    10. #79
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      Re: broadband max, speed halved?

      I hope you have not been fobbed off again. I don't understand their reluctance to pass you to CST who could fix it in minutes. It is almost as if they had to pay for the privilege of passing you on.

      TomD


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      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #80
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      Re: broadband max, speed halved?

      I know what you mean! its rediculous just being told basically 'your getting more than 8meg thats all your line can handle!' when ive had better speeds already!

      Anyway its been over 12 hours now and suprise suprise NO CHANGE at all!
      stats are
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1792964 3478521 0 0 200 11:17:58
      LAN 15 0 0 0 0 11:19:15
      WLAN 3480741 1801669 0 410 52 11:18:47
      ADSL Link Downstream Upstream
      Connection Speed 9215 kbps 796 kbps
      Line Attenuation 31.5 db 15.9 db
      Noise Margin 13.4 db 13.5 db

      So yet again i must have been fobbed off!
      Anyway with the help of a fellow forum member on here (Dont know if he/she wishes to stay anon!) i think i may finally get this sorted today after 2pm ! I will let everyone know how it goes
      Last edited by kaosNW; 24-12-08 at 12:41 PM.

     

     
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