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    Blue screen every time Router is turned on

    This is a discussion on Blue screen every time Router is turned on within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've got the v2 Netgear (black, firmware V2.02.44) router and up till now I haven't had a problem. However, since ...

    1. #1
      Ben04uk's Avatar
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      Blue screen every time Router is turned on

      I've got the v2 Netgear (black, firmware V2.02.44) router and up till now I haven't had a problem. However, since this evening, everytime I turn on the router and it boots up, my computer blue screens (I'm currently in 'safe mode'). I've checked everything else, i.e. the wireless adapter, etc and it can only be the router that is causing my PC to bluescreen. The computer works fine without the router turned on.
      Can anyone suggest a way to fix this? I've spoken to Sky Broadband and they didn't help - other than say, change the ethernet cable. I definitely haven't got any viruses on my PC and beside, I only get the problem with the router is on - not at any other time.
      In my experience you tend to get a blue screen if you've got a driver problem when you've installed new hardware. As the router doesn't have a driver as such and I haven't recently it or anyone other hardware recently I am at a lost to think what the problem could be. It all works fine in 'Safe Mode' but I don't want to have to use 'safe mode' everytime I want to use the internet.
      Please help!


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    3. #2
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      Re: Blue screen every time Router is turned on

      Try another router to see if you get the same problem.
      If you do then you know it's likely going to be something on the computer.

      If it doesn't then obviously it will be the router.

    4. #3
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      Re: Blue screen every time Router is turned on

      More likely to be a windows issue than anything, in safe mode unless you choose it you don't go into safe mode with networking which means a lot of network protocols etc don't load up. Just because you haven't installed something recently it doesn't mean an update hasn't happened in the background or windows may have corrupted something.
      Have you tried a system restore? If it all works ok in Safe mode it's a very good possibility that it's PC based as it defaults to known safe drivers and mimimum startup items.

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      Re: Blue screen every time Router is turned on

      Sounds like a network car issue.

      I would roll back to the original drivers to start with, if that fails remove drivers, then reinstall.

      Let us know how you get on.

    6. #5
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      Re: Blue screen every time Router is turned on

      I've tried two different wireless adapters, one a Netgear adapter and one a Belkin one, and I had the same problem with both. So I don't see how it can be anything to do with the actual adapter but I shall try and roll back the driver on each of them to see if that helps.

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      Re: Blue screen every time Router is turned on

      Have you tried ethernet?

      The only times I have known something like this to happen was a virus infection and with certain routers post-Sp3. What OS are you using?

      You say the PC 'blue screens', what is the full error message given on the screen? This may point the way to the problem.

      Check in your list of Windows updates to see if there was an update just previous to your problem.

      TomD


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      Re: Blue screen every time Router is turned on

      I think you need to establish if the problem exists with a LAN cable connection. If it does then the router is the problem. If it doesn't then the USB adaptor (or USB port) looks most likely. I have an old Netgear USB Adaptor that causes a BSD even if no drivers are installed - probably because the adaptor has gone faulty. However I know of people who have faulty USB ports that cause this problem with any adaptor.

     

     

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