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    Incredibly temperamental connection, was fine last week.

    This is a discussion on Incredibly temperamental connection, was fine last week. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, firstly I'd like to offer an apology for storming into the forum and immediately asking questions, not great ...

    1. #1
      cliche_guevara's Avatar
      cliche_guevara is offline Sky User Member
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      Incredibly temperamental connection, was fine last week.

      Hi all, firstly I'd like to offer an apology for storming into the forum and immediately asking questions, not great etiquette I know, but my internet connection is driving me crazy.

      I'd had Sky broadband for around nine months now, and never really had an issue. The connection speeds aren't great, but then my area doesn't allow a lot more than what I'm currently getting.

      Anyway, last week I came home from a weekend away, and found that the orange light was flashing on my netgear router. not usually an issue, it does that occasionally and reseting it normally resolves the issue. However, this time it refused to reconnect. I played about with it, and eventually got it to turn green, but the speeds were abysmal, I'm talking worse than dial up, most pages were timing out before they could load fully. Tried calling Sky, after twenty minutes on hold I gave up and went to bed. The next day I could get a connection, but it was slow, download speeds running at around 40kbp/s, and up much slower. The connection disconnects every fifteen to twenty minutes, and I have to reset the router and hope that it will connect again. For some reason, if I disconnect the phone from the line, then reconnect it, the connection is found quicker. It's not a problem with the ADSL filter, as I've tried a few different ones.

      Any help or advice would be greatly appreciated, as last time I spoke to Sky tech support, the helpful chap advised me to move my computer closer to the router.


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Incredibly temperamental connection, was fine last week.

      Can you please post the router stats, without them we cannot help.

    4. #3
      cliche_guevara's Avatar
      cliche_guevara is offline Sky User Member
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      Re: Incredibly temperamental connection, was fine last week.

      ADSL Firmware Version 6.02.01.00
      Modem Status Connected
      DownStream Connection Speed 1556 kbps
      UpStream Connection Speed 412 kbps
      VPI 0
      VCI 38

      ort Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 15400 9921 0 9528 7168 00:04:48
      LAN 100M/Full 12479 0 0 20 0 28:03:40
      WLAN 11M/54M 1597935 1318776 0 10740 2333 28:03:27
      ADSL Link Downstream Upstream
      Connection Speed 1556 kbps 412 kbps
      Line Attenuation 63 db 20 db
      Noise Margin 5 db 19 db

    5. #4
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      Re: Incredibly temperamental connection, was fine last week.

      Are you on wireless? If so you may find someone else has gone wireless nearby and you now need to change the channel on your router. Also do you have a test socket on your main telephone socket?

    6. #5
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      cliche_guevara is offline Sky User Member
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      Re: Incredibly temperamental connection, was fine last week.

      Quote Originally Posted by PaulSky View Post
      Are you on wireless? If so you may find someone else has gone wireless nearby and you now need to change the channel on your router.
      How would I go about that?
      Quote Originally Posted by PaulSky
      Also do you have a test socket on your main telephone socket?
      What is a test socket? I've taken the faceplate off and plugged straight into the wall, if that makes any difference.

      Thanks.

    7. #6
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      Re: Incredibly temperamental connection, was fine last week.

      Ok, if your telephone faceplate had a split going left to right and when you removed the screws the bottom section came off then you have a test socket. If you plugged into the little hidden socket you are connected to the test socket already.
      Changing channels on the router:
      Open IE
      navigate to 192.168.0.1
      user name is admin
      password is sky
      For black router click on the link called setup at top left of page
      white router click on wireless settings link
      You should see SSID, Region, Channel etc towards top of page.
      Click on the number beside the word channel, you should get a list open up.
      If its set to a channel number post back with what it is, if its in auto click onto number 13 and scroll page down and click button called "apply". Changing channels is just a case of click the channel number, change to a new one, apply. See if it improves the wireless performance.

    8. #7
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      Re: Incredibly temperamental connection, was fine last week.

      Quote Originally Posted by cliche_guevara View Post
      Line Attenuation 63 db 20 db
      Noise Margin 5 db 19 db
      Your attenuation is very high on the downstream ,

      Looks to be a fault with your line nam if them stats are from the master or test socket i would not be happy to see a attenuation like that .
      Plus you Snr level is low ,

      So with a attenuation of 63db and snr of 5db i am sure your connection is temperamental

      I would say check the set up removing all other devices other than a filter phone & router and if still the same call sky about that man .

    9. #8
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      Re: Incredibly temperamental connection, was fine last week.

      Paulsky - I am plugged into the test socket then, this doesn't seem to make a difference either way and I am still having issues.
      Have changed the channel to 13 (it was set to 1), and applied, now I cannot get back on my network! (posting from mobile bb account).
      I know my WPA password is correct, but it is not letting me connct, yet alone access 192.168.0.1.

      Steven_Belfast - I'll call sky asap once the netwrok connection is back.

      Edit: What is the Snr level? I want to sound like I know what I'm talking about when I call sky!
      Last edited by cliche_guevara; 04-12-08 at 05:56 PM.

    10. #9
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      Re: Incredibly temperamental connection, was fine last week.

      Hello man ,

      Snr is for Signal-to-noise ratio i would not worrie to much about knowing what your talking about as you will get through to tier 1 first any way

    11. #10
      cliche_guevara's Avatar
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      Re: Incredibly temperamental connection, was fine last week.

      Okay I am now connected using my housemates laptop and an ethernet cable directly into the router, and have reset the router and put it back to channel one. From my desktop tho, I cannot access the network. I know I'm using the right password as I can see it on the router diagnostics using the laptop. What on earth have I done wrong?

     

     
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