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    *** could someone pls advise on my drop in speeds please ***

    This is a discussion on *** could someone pls advise on my drop in speeds please *** within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi i've been on sky bb max for a couple of years and been really pleased even though my speeds ...

    1. #1
      tonygold's Avatar
      tonygold is offline Sky User Member
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      *** could someone pls advise on my drop in speeds please ***

      hi
      i've been on sky bb max for a couple of years and been really pleased even though my speeds were maxing out at around 6mb (according to bbmax speed test).
      just recently (have tested over last week or so), my speed readout is now 1.7mb download 340 upload and 100 ping. nothing has changed on my system and to be honest i havn't noticed a big drop in performance but i do wonder what could have happened.
      also why should i pay out 10 a month for speeds i could get for free??
      any advice please would be very gratefully received.
      my router stats are:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 31746048 35415031 0 220 67 3689:13:20
      LAN 10M/100M 239587 3489 0 3 0 3689:14:48
      WLAN 11M/54M 35132327 32559046 0 102 257 3689:14:41


      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 412 kbps
      Line Attenuation 37.0 db 21.1 db
      Noise Margin 18.8 db



      many thanks
      tony.
      Last edited by tonygold; 23-11-08 at 05:58 PM. Reason: added router stats


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    3. #2
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      Re: *** could someone pls advise on my drop in speeds please ***

      Your line has been capped, may have had DLM ran on it.

      Ring Sky and go through the slow speed checks to get the cap lifted. It would be wise to have the router in the test socket for this.

    4. #3
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      Re: *** could someone pls advise on my drop in speeds please ***

      It looks like DLM has run on your line and left it in a poor condition. The high noise margin indicates that you are capped. Phone Sky and ask them to trouble shoot for a slow connection. Be plugged into your Master socket or Test socket if you have one. This can save a call back through having to move the connection when you do call.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
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      Re: *** could someone pls advise on my drop in speeds please ***

      thanks for replies.
      sorry to be dim on this but what does DLM mean?
      thanks

    6. #5
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      Re: *** could someone pls advise on my drop in speeds please ***

      Please take a moment and upgrade your bit torrent client to the latest version.
      Help traffic shaped users by enabling protocol encryption in Az or T


    7. #6
      tonygold's Avatar
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      Re: *** could someone pls advise on my drop in speeds please ***

      as an update,
      i got through to sky tech help (eventually) and it appeared that dlm was not the problem, rather that my line had been adjusted down to 2mb. it is supposed to be capable of 8mb. anyway they adjusted it and i now get downloads of 6.9mb and uoploads of about 630kbps.
      my question now is:
      why am i paying 10 a month for 'max' that even according to sky i cannot achieve. what is involved in downgrading to 'mid'. i don't want to risk interupping my continued service.
      i don't download films etc but once or twice a week watch streamed tv on line for a couple of hours at a time.
      should i change or remain on this package?
      many thanks.

    8. #7
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      Re: *** could someone pls advise on my drop in speeds please ***

      Without wishing to state the obvious, you are paying for Max because thats what you signed up for. If you are still in the first 12 months of you contract, it is unlikely that Sky would allow a downgrade to Mid for free.
      The advantage of Max is the unlimited downloads, so you may as well stay with it, as you would be supprised how much a few hours streamed tv adds up to.

     

     

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