sky: moved house

[hellz]

ok i have the sagem 2504 sky wireless router and idk whats going on

i moved house 3 weeks ago, sky sent a letter saying that my broadband will be up and running by the end of today, what time is that supposed to mean?

monday night at 1.30am the internet started to blink amber and then go soilid amber for a while then it just goes off and it hasnt stopped doing that since

it just keeps blinking amber and then going solid amber and then it just goes off and after comes back and does the same thing

i have checked my phone line and it gives a clear tone so its not the line

is sky not activated yet or is it something else?

and what does end of today mean? midnight?

all help needed

thanks!

[hellz]

help!

[Saturday]

Can't see what help anyone can offer yet. It's only 20 past 6.

Connections can happen late into the evening. If the engineers don't get everything done tonight then they'll probably leave it until the morning. If you don't have a connection by mid morning tomorrow, post back - although I suspect calling Sky should be your first job.

[hellz]

well is it that? coz wouldnt the light just stay off completely?

[Saturday]

Could be working on it - could be a fault. Until you know the former isn't true there's no point in trying to fix the latter.

[hellz]

well its been doing this for well over 12 hrs now

sky did say it should be running by the end of tuesday 18th november and yesterday night at 1am the internet light started to blink amber and go solid amber then turn off after a few secs

[hellz]

i just want to know what is going on

is my sky broadband account active or not? is it something else?

idk

[Smithy99]

As it's not the end of Tuesday yet there is little you can do. It may be that the exchange work is done but they have to re-apply your user details etc.

As you have been advised wait until noon Wed and then give them a ring.

Remember Tuesday doesn't end until 00:00.01

[hellz]

oh yeah when i did "sky test" on the router's setup page

it said "ASDL line training"

what does that mean?

[Isitme]

I think it means what it says. The line is in a training phase. Try resetting your router by pushing a pin into the little hole at the back. Hold it there for about 10 secs or until the lights flash. If it still does not connect, switch the power off for 30 mins, then switch it on again. If that does not work, try again in the morning and if it is still not working phone Sky. You might not get anywhere as Sky usually say the connection can take +3 days after activation to go live.