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    Intermittent Noise on the line

    This is a discussion on Intermittent Noise on the line within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi. I reported my noise issue to BT about 2-3 weeks ago and they came out and ran tests within ...

    1. #1
      Jono88's Avatar
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      Intermittent Noise on the line

      Hi. I reported my noise issue to BT about 2-3 weeks ago and they came out and ran tests within the property, at the cabinet and at the exchange and they said the noise was still being heard in the exchange... they ran further tests and confirmed that the problem is with faulty sky broadband equipment in the exchange. Just to clarify, my internet seems to be working fine.

      I reported this issue the very same day the engineer came out however nothing appears to have been done.

      I have 2 questions:

      1. Are BT correct when they say that faulty broadband equipment in the exchange can cause noise to come down the line?

      2. how do i contact a senior member of broadband support? This is causing big inconvenience as it is affecting my voice calls side of the line and it has gone on now for nearly 3 weeks.

      Many Thanks in advance for your assistance.

      Jono


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    3. #2
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      Re: Intermittent Noise on the line

      You need to call tier 1, troubleshoot with them and they will pass you to cst who can arrange an engineer to the exchange. I take it fitlers were replaced and the issue is still there?

    4. #3
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      Re: Intermittent Noise on the line

      Wrong!!!

      I hate it when BT do this.

      If BT have determined that the cause of your issue is 3rd party broadband equipment at the exchange i.e. Skys broadband equipment, then their priority is your telephone service.

      BT should have removed the broadband service from your line, ensured that your line was working correctly for voice calls, and then contacted Sky to inform them of the faulty equipment and the fat they removed the broadband service.

      BT should NOT have asked you to contact Sky, and should NOT have left your line with the fault as it is.

      We get this every day. It is simply BT being lazy, and not doing their job right.

     

     

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