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    Sky Max Speed issues

    This is a discussion on Sky Max Speed issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; You are not capped as such. DLM adjusts your connection to give you the fastest stable rate for your line. ...

    1. #11
      Isitme's Avatar
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      Re: Sky Max Speed issues

      You are not capped as such. DLM adjusts your connection to give you the fastest stable rate for your line. I believe it is only used on ADSL2+ enabled lines, although I may be wrong. If your connection speed does not improve after the 10 days is up, phone Sky and get them to trouble shoot a slow connection and possibly put you on G.DMT, which will probably perform better on your line. If you are lucky and manage to get put through to CST they will fix it for you. I don't think many on Tier 1 know the difference between ADSL2+, G.DMT and BIG.MACS.

      TomD


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    3. #12
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      Re: Sky Max Speed issues

      No comment Must admit to having spent most of last night banging my head against a wall with some agents lol

    4. #13
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      Re: Sky Max Speed issues

      I see, I may still be on DLM, is a good sign to tell if you still are is that you have a really larg upload speed compared to your download speed? (CST is customer support team yes?)

    5. #14
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      Re: Sky Max Speed issues

      A large upload is one indication, but yours is not too large, 764kbps is/was the norm for ADSL2+. Don't take this as gospel, but I think moving to G.DMT will reduce your attenuation to 52dbs and should increase your noise margin, allowing you to sync at a higher speed.

      Customer Support Team is correct although I have seen it referred to as Customer Support Technicians. No matter, that is where you have got to get to, I believe calling as late as possible, after 11.30ish is the best time as it is quieter.

      TomD


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    6. #15
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      Re: Sky Max Speed issues

      Ok Greats thanks, and just to clarify, what is G.DMT?

    7. #16
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      Re: Sky Max Speed issues

      Quote Originally Posted by Dante_Heaven View Post
      Ok Greats thanks, and just to clarify, what is G.DMT?
      It's another line code which is used for lines connecting at under 8Mb.
      Only sometimes though.

      Looking at your stats, they are very odd and looks like your line could be on DLM and ADSL2+ also.


    8. #17
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      Re: Sky Max Speed issues

      Quote Originally Posted by krysis View Post
      It's another line code which is used for lines connecting at under 8Mb.
      Only sometimes though.

      Looking at your stats, they are very odd and looks like your line could be on DLM and ADSL2+ also.

      I see, these are my new stats today, ive been connected for over 12 days now, can you make any more out of it from this new info?

      ADSL Link Downstream Upstream
      Connection Speed 1535 kbps 746 kbps
      Line Attenuation 55.0 db 33.4 db
      Noise Margin 8.4 db 10.0 db

    9. #18
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      Re: Sky Max Speed issues

      Just spoke to Tier2, they told me DLM didn't start untill the 11th november, typical, so I've got to wait a bit longer, and they are going to ring me back on 22nd to make sure its quciker, and if not adjust the line.

      Thanks to everyone who has posted in my thread, you rock!

      Dante

     

     
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