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    Awful Service From Sky

    This is a discussion on Awful Service From Sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; Another cause of problems is the fact that BT will use a USB modem as opposed to a Router. USB ...

    1. #11
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      Re: Awful Service From Sky

      Another cause of problems is the fact that BT will use a USB modem as opposed to a Router. USB modems will pickup up ADSL signals on lines where just about any router will no pick anything. The only issue is that the speeds will be crap, whereas a router gives you better speeds but is not as tolerant to faults. It may well be a fault at the exchange, bad joints, cable is loose somewhere on the DSLAM.
      What is surprising is simply the amount of people that are coming out to attempt to fix a problem with sky's equipment.


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    3. #12
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      Re: Awful Service From Sky

      What is surprising is simply the amount of people that are coming out to attempt to fix a problem with sky's equipment.
      Very true! In the past, Sky would send out 5 or 6 routers before even calling BT out once! It is especially surprising they are doing this for a free connection.

      TomD


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    4. #13
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      Re: Awful Service From Sky

      Quote Originally Posted by Isitme View Post
      Very true! In the past, Sky would send out 5 or 6 routers before even calling BT out once! It is especially surprising they are doing this for a free connection.
      Although recently they are more easily sending everything to BT. A relatives line when activated did not seem to work. Nothing from the test socket or anything yet sky had claimed the line was activated. After many many calls there was still no sign of a signal. Tried different routers, brought different modems but still nothing. At no point was there a new router or even a mention of BT. The line is 500m from the exchange. Recently there was a problem, router got blamed first and then BT were reported a fault and although they did practically nothing, the exchange technician did 'turn off and turn back on the circuit', sounded like sky's equipment, can see how you turn off the MDF.

      A lot of faults are blamed on BT although there seems little evidence. However Customer service has improved, at least they actually do something about it now days, unlike in 2006. Maybe they have some sort of agreement/contact with openreach?

    5. #14
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      Re: Awful Service From Sky

      Quote Originally Posted by samperry209 View Post
      tbh i would of left ages ago if this was me
      looking into other providers but my line can only manage 4mb. I'm getting 2mb for free, I'm reluctant to pay 15ish for another 2mb!!!

      Also, I have my @sky.com email address registered in so many places, it's a hastle to change it.

    6. #15
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      Re: Awful Service From Sky

      Finally working again, three routers, five BT engineers and two lift 'n' shifts at the exchange.

      Have Sky called to make sure it is working as they said they would?

      Have I had an apology for the shocking service I have had for them?

      Have I buggery.

    7. #16
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      Re: Awful Service From Sky

      Maybe they think they don't have to apologise after spending about 1000 on a free connection. Can you name any other company that would do that?

      TomD


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    8. #17
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      Re: Awful Service From Sky

      I would think that Openreach will still be preparing their report for Sky. It's very likely that a lot of exchange work has been going on, and your line has unfortunatly been caught up in it, If this is so there will now be a bit of "arguement" between Openreach and Sky as to who should pay what and to whom
      Glad you are sorted now

    9. #18
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      Re: Awful Service From Sky

      Quote Originally Posted by Isitme View Post
      Maybe they think they don't have to apologise after spending about 1000 on a free connection. Can you name any other company that would do that?
      As they're an 'service' provider and didn't provide the service for over a month they should be apologising.

      And it is their incompetence that they spent so much money on this. The first engineer told them the problem was with their equipment and yet they send out three more before they looked at their equiment at the exchange.

      Could have all been soted in a week.

      I mainly want the apology for the amount of times I was cut off when on hold, and for the many phone calls they said they would make that didn't happen.

    10. #19
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      Re: Awful Service From Sky

      Hi there,
      I had no internet connection for a month ! and had the same awful support from sky .
      every time I called they started troubleshooting from scratch with the stupid beeping thing on the phone ( and no record of what has been done ) They kept saying was a BT fault and BT was saying it was a sky fault but they didn't talk to each other ...
      I spent 30 in phone calls , at the end I TOLD them to cancel and re-create my account and that fixed the issue...

      unbelievable

     

     
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