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    Slow Download

    This is a discussion on Slow Download within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Got onto Sky BB last Tuesday (MAX). Connected at DownStream Connection Speed 15323 kbps UpStream Connection Speed 764 kbps ...

    1. #1
      OutKa5t's Avatar
      OutKa5t is offline Sky User Member
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      Slow Download

      Hi,

      Got onto Sky BB last Tuesday (MAX). Connected at

      DownStream Connection Speed 15323 kbps
      UpStream Connection Speed 764 kbps

      All was good for about a day or two but now download speeds are about 10kbps (about ISDN speeds). It doesnt matter what I download or where it is coming from it is al slow slow slow.

      Tried a speed check and got



      Not good. Anyone else having real bad problems?

      Uploading is fine though


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    3. #2
      hugsie's Avatar
      hugsie is offline Sky User Moderator
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      Have you tried the optimiser in the speed test section? It has worked for some!

    4. #3
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      This is probably an obvious answer, but have you rebooted your router?

    5. #4
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      Hi - Router has been rebooted on several occasions.

      Optimiser appears to be a .exe - is there a MAC version?

    6. #5
      The Doctor's Avatar
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      seen a few of these issues now, lets try the obvious first, you where getting high speeds but now very low?

      are you wired or wireless?
      if wired are you connecting with an extension or not through master socket.

      if your on master socket, try changing the filte and posting the router stats here for us to take a look at.

      ps. did u just turn router off and on or did you reset it with the small button on back.

    7. #6
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      Saturday night crawl.

      @ OutKa5t

      Same as, last night it was unusable, could go off and make a cup of tea,
      before pages opened.
      Speed net / Broadband Max / Giganews / dslzoneuk, tried them all,
      never got more then 200kb/s, tried The F2S test 8mb download,
      never got higher then 18kb/s, and a estimate time of 20 mins..*gave up*

      Normally get downloads of 12.2mb

      ADSL Link Downstream Upstream
      Connection Speed 15323 kbps 766 kbps
      Line Attenuation 29.0 db 15.3 db
      Noise Margin 9.8 db 11.7 db

      North Edgware
      Code: LWNEDG
      Region: London

      Have ADSL Nation Master Socket, and using Ethernet cable.
      I'm thinking it was probably down to contention, *God I hope not*
      as it makes SKyBB a bad move

      I even did a format of hard drive and a fresh install of WindowsXP, just in case
      audere est facere (To Dare is to Do)

      http://www.thesway.net

    8. #7
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      I had a problem similar to this for a couple of days, the only difference was it was just web related dowloads and browsing affected. I could max out my connsection using a torrent, but any other web based downloading or browsing was like dial up!

      It happened out of nowhere and two days later it went away out of nowhere! I wish I knew what caused it in case it happens again.

    9. #8
      Wheelie's Avatar
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      It does seem strange, looking at the stats posted here they are very similar to mine and I have not seen any great reduction in speeds though speeds do vary from time to time which is normal but never to the extent being reported in here, if rebooting never sorted it out then I guess its time to call SkyBB TS and see what they have to say about it all.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    10. #9
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      @ Wheelie >> I guess its time to call SkyBB TS and see what they have to say about it all.

      Let me see!. "Someone will call you back within 48hrs"
      audere est facere (To Dare is to Do)

      http://www.thesway.net

    11. #10
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      could be an exchange issue, then ts could check that for you.

     

     
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