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    Kana Reply

    This is a discussion on Kana Reply within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Im waiting for a reply from the kana form, How long does it usually take? And will they reply ...

    1. #1
      BestMasterchief's Avatar
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      Post Kana Reply

      Hi,
      Im waiting for a reply from the kana form, How long does it usually take?
      And will they reply via phone or e-mail?
      Iv been waiting 3 days so for


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    3. #2
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      Re: Kana Reply

      shouldnt take that long.... if i emailed them on the thu say.. i used to get a reply on the saturday!! hmm what is it regarding may i ask..?

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      Re: Kana Reply

      Slow connection speeds (like everyone else by the seems) and also max delay ping for gaming

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      Re: Kana Reply

      hmm really werid... yeah because when i used to have problems around 4am in the morning it would be sorted lmao...

      but yeh have you tried emailing again? or phone them ?

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      Re: Kana Reply

      Well phoning them is sort of out! due to the account being in my mums name and they allways want to talk to her first at every tier and she just doesnt want to talk to people on the phone "god dammit" and i will try e-mailing them again then & if that doesnt work then I will ring them
      Thanks for your help
      Last edited by BestMasterchief; 29-10-08 at 11:26 AM.

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      Re: Kana Reply

      nope .. say your speaking on the behalf of her !.. because the sky account my mums but because im far more computer literate they spoke to me and im also the main broadband user! lols..

      and no problem

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      Re: Kana Reply

      even if you email them, you will be asked for the password on the account.

      If your not the account holder, they wont do anything to your line, as its not your line. if you dont know the account password, then the email route is out as well.

      best thing, ask your mum to phone. pleed with her. beg her. get her telt lol.

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      Re: Kana Reply

      With most organisations, including Sky, they will let your mother give them a password during the first phone call. After that they will speak to you if you say that you are speaking on her behalf and give them the password.

      Regards,

      Felix

    10. #9
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      Re: Kana Reply

      I have never received a reply to a KANA form in less than 3 days, even then it is usually just an acknowledgement. So don't hold your breathe.

      TomD


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    11. #10
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      Talking Re: Kana Reply

      Thankyou all for your input, and will get it sorted asap then using phone.

     

     
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