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    Email transmission abuse

    This is a discussion on Email transmission abuse within the Sky Broadband help forums, part of the Sky Broadband help and support category; Your computer may be infected with Malware/Virus and you need to do some serious checks sorry about the length of ...

    1. #11
      jimlad60's Avatar
      jimlad60 is offline Sky User Member
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Thanked 1 Time in 1 Post

      Re: Email transmission abuse

      Your computer may be infected with Malware/Virus and you need to do some serious checks sorry about the length of this post but here's what I would do.
      STEP 1

      If Spybot search and Destroy is installed
      * Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
      1. Run Spybot-S&D in Advanced Mode.
      2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
      3. On the left hand side, Click on Tools
      4. Then click on the Resident Icon in the List
      5. Uncheck "Resident TeaTimer" and OK any prompts.
      6. Restart your computer.
      STEP 2

      * Follow these instructions carefully.
      * Download ATF-Cleaner from
      * ATF-Cleaner download and review - clean browser tracks and temp files from SnapFiles
      * to remove un-needed temporary files from your computer that may contain malware.
      * You can also download it from
      * When you run ATF-Cleaner, check the items as shown below for Main.
      * For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
      * NOTE: If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
      * Then click on "Empty Selected".
      STEP 3

      * Install and run the free version (not the Professional version) of SUPERAntiSpyware from
      o Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
      o You do not have to send them your e-mail address, just click next.
      o You can leave the automated check for updates on.
      o You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
      o DO NOT allow SUPERAntiSpyware to protect your Home Page settings.
      o On the Top Left select the Scan your computer button.
      o Make sure there is a CHECK MARK on all Fixed Drives.
      o Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so
      STEP 4

      * Install and run Malwarebytes' Anti-Malware from
      o Accept all defaults for the installer
      o Allow the program to update the definitions
      o Click on the Quick Scan and click Next.
      o If any items are found allow it to clean them and then Reboot your computer.
      STEP 5

      * Run an online scan with ESET from Free Virus Scan from Free ESET Online Antivirus Scanner
      o You must use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
      o If your computer is running Window's Vista, then you must first start Internet Explorer as an Administrator.
      To do so, right-click on the Internet Explorer icon in the Start Menu and select
      "Run as administrator" from the popup context menu.
      o Accept the terms and click "Start".
      o Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
      o Click "Start" to begin the scan.
      o When completed restart your computer __________________________________________________

      Make sure your internet firewall security is enabled.

      Once your system appears to be clean then you should delete all your System Restore points because the virus may still be in a restore point
      by right clicking on "My Computer" and selecting properties.
      In this window select System restore tab and tick the box "Turn of System restore on all Drives".
      Then restart your pc.
      This will remove all restore points on your PC and prevent any Malware/Virus from reinstalling its self.
      Now go back to the system restore window and untick the "Turn off System Restore on all drives"
      click apply.
      Go to Start then Programs/Accessories/System/System Restore and in that window
      select Create a restore point" click next and give the restore point a name click "Create to recreate a new restore point
      New Restore point Now try and install your Security Update Windows XP KB958644.

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    3. #12
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Central Scotland
      Thanked 1,624 Times in 1,586 Posts

      Re: Email transmission abuse

      Fairly comprehensive, but just one thing, if you suspect you are infected you should turn of System Restore before you run any malware scans, not after you have run them.


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.


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