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    Broadband download speed half a meg

    This is a discussion on Broadband download speed half a meg within the Sky Broadband help forums, part of the Sky Broadband help and support category; I can't understand why im only getting a half a meg download speed. I've been with sky broadband for over ...

    1. #1
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      Broadband download speed half a meg

      I can't understand why im only getting a half a meg download speed. I've been with sky broadband for over a year on there max package with hardly any problems. Since last night, my webpages have been dreadfully slow. Done a speed test and got half a meg. My partner has phoned sky to see if they have downgraded us but they havent. Any ideas why i've all of a sudden lost the speed? I normally get 4 meg
      Last edited by jim23uk2003; 23-10-08 at 04:00 PM.


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    3. #2
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      Re: Broadband download speed half a meg

      Could you post your router stats. See links below. Also try in test socket.

    4. #3
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      Re: Broadband download speed half a meg

      will do, im at work at the moment so i'l post them after 5 this evening

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      Re: Broadband download speed half a meg

      Connection Speed 512 kbps 384 kbps
      Line Attenuation 50.0 db 31.5 db
      Noise Margin 19.8 db 13.0 db

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      Re: Broadband download speed half a meg

      Hello,

      From what i know it looks like you've been put on test speed. I think you need to call sky and get them to trouble shoot you under slow connection.

      2.) Or it could be the 10 day training period on connect.

      Hopefully someone with a better understanding can correct me.

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      Re: Broadband download speed half a meg

      As the Stig as said you need to contact sky to get the cap removed, basically call for a slow connection. You are not on the 10 day training period for connect.

      Give them a call on 08442 410515, and they should be able to sort you out.

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      Re: Broadband download speed half a meg

      I phoned sky last night and they said it was my telephone extension lead. I disconnected the extension lead and went wireless. I now get 2 meg. Is there anyway i can get it quicker still. Like i said, im on the max package and my bt line is suppose to support about 4 to 5 meg.

    9. #8
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      Re: Broadband download speed half a meg

      more stats please!!

      the important part is the SNR (Noise Margin). if this is still high, as in double figures, then yes there is more to be had...if it's around 7 then no...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
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      Re: Broadband download speed half a meg

      I will check the stats again when i get home. If the SNR is still in double figures, how do i reduce it and how do i get more speed

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      Re: Broadband download speed half a meg

      call Sky - only CST can adjust the line...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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