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    broadband dropout when phone rings

    This is a discussion on broadband dropout when phone rings within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just wondering if anyone can point me in the right direction,for sorting this out not long got a new phone,Motorola ...

    1. #1
      rossi749's Avatar
      rossi749 is offline Sky User Member
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      broadband dropout when phone rings

      Just wondering if anyone can point me in the right direction,for sorting this out

      not long got a new phone,Motorola wireless [1 each in 2 downstairs rooms]
      everytime someone uses the phone,or someone phones in,my broadband drops out,it is only for about 2 minutes,and then another 2 minutes when the call ends,was thinking there could be an easy solution to stop this

      thanks in advance


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: broadband dropout when phone rings

      Is this on ethernet? One thing to check is that each and every telephone socket/ outlet on the wall in the house has a filter attached if something is plugging into the telephone line. This includes the lead for sky tv if it is still plugged into the telephone line, nothing should plug into the line without going into a filter first.
      If the connection is wireless then you need to move the phone base away from your router and possibly look to change the channel in use on the router itself.

    4. #3
      naza911's Avatar
      naza911 is offline Sky User Member
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      Re: broadband dropout when phone rings

      When you say that your broadband drops out do you mean that the Internet Light goes off(so you loose sync with the exchange) or that your wireless network connection goes off?

    5. #4
      tobys550's Avatar
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      Re: broadband dropout when phone rings

      I know it may sound daft....but I had this problem a while back, along with speed issues...it turned out to be the netgear routers.... 2 of them! now been using my sagem for 4 months, very happy.

     

     

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