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    Pretty slow speeds

    This is a discussion on Pretty slow speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; I believe that my current download speeds are slower than i expect, currently i am on Mid, and my Downstream ...

    1. #1
      meryvn's Avatar
      meryvn is offline Sky User Member
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      Pretty slow speeds

      I believe that my current download speeds are slower than i expect, currently i am on Mid, and my Downstream Connection speed is 2Mbps, though the checker on this site says i should get between 7-8Mbps?

      My Router stats are as below:


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    3. #2
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      jid
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      Re: Pretty slow speeds

      Hi,

      What looks funny is the 24dB noise margin, it looks like you are on a fixed profile.

      With that attenuation you should sync around 6000kbps. You are on the Mid package so you are with Sky LLU.

      Now the connection hasn't been up long so you could try a resync, it is possible that DLM has been on your line in the past.
      Regards

      Jamie


      (Tiscali LLU 8meg ; Sync: 7872kbps ; Attenuation: 30dB)

    4. #3
      meryvn's Avatar
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      Re: Pretty slow speeds

      The connection hasn't been up long as i tried rebooting the router, and disconnecting the connection to see if i could get a higher connection speed. I have been with Sky for almost 1 year now and it used to be about 6000kbps and get speedtests of between 4000 and 5500kbps. Haven't looked at router stats in a few months so don't know when it changed but have noticed internet a bit slower over last few months.

      If i am on a fixed profile is there anything i can do to change this or would i have to call Sky for that?

    5. #4
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      Re: Pretty slow speeds

      Call Sky, 08442 410 515. option 2 option 5.

    6. #5
      meryvn's Avatar
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      Re: Pretty slow speeds

      Tried calling sky, have to check it in the test socket so am away to do that. Though they never mentioned anything about my noise margin being fixed and while on the phone to them i noticed it drop from 24 to 15-18db and now it is back up to a steady 28db.

      Will post the router stats from the test socket when i get them.

    7. #6
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      Re: Pretty slow speeds

      It looks like from the 412kbps upstream that your connection had DLM on it when it was being trialled.

      After your have checked from the master test socket post the stats when plugged in there here and we will take a look
      Regards

      Jamie


      (Tiscali LLU 8meg ; Sync: 7872kbps ; Attenuation: 30dB)

    8. #7
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      Re: Pretty slow speeds

      possibly DLM, more than likely from the first trial...however, you sure you're on Mid? as that looks like a Base profile...

      if you are on Mid, get on to Sky and they'll remove the cap...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. #8
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      Re: Pretty slow speeds



      Here are the stats from the test socket, this is also with the telephone unplugged from the filter. For info, we only have one telephone point in the house which has one cordless base station and the sky+ box and router plugged in. Also the Sky tech i spoke to reckoned i should be able to get 6000kbps also.

      Yep definetly on Mid, well at least Sky are still taking the fiver a month from me.
      Last edited by meryvn; 19-10-08 at 02:44 PM. Reason: reply to other post while posting.

    10. #9
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      Re: Pretty slow speeds

      Ring them up and tell them that you are on Mid and should be seeing more that 2meg sync!

      Tell them you have tested Tester and came with identical stats indicating your speeds seem to be capped in some way.
      Regards

      Jamie


      (Tiscali LLU 8meg ; Sync: 7872kbps ; Attenuation: 30dB)

    11. #10
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      Re: Pretty slow speeds

      seems the initial DLM trial capped the line down - CST'll have it back to normal once you get to them...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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