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    Im so close...whats with the slow speed!

    This is a discussion on Im so close...whats with the slow speed! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok so..(in a straigt line) im 354 metres from the exchange...in any event quite close. However these are my stats: ...

    1. #1
      sbrookes's Avatar
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      Im so close...whats with the slow speed!

      Ok so..(in a straigt line) im 354 metres from the exchange...in any event quite close. However these are my stats:

      ADSL Link Downstream Upstream
      Connection Speed 8186 kbps 764 kbps
      Line Attenuation 18 db 4.5 db
      Noise Margin 13 db 8 db

      i entered my attenuation on the tool on this site and as suspected i 'should' be able to get at least 16mb! any clues as to why i am not?

      is there any more tests i can do...i have tried calling sky, however with the greatest respect, they are not that helpful.

      any help appreciated


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    3. #2
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      Re: Im so close...whats with the slow speed!

      How are you connected? Are you on your main socket? Does your main telephone socket have a split in the plate hiding a test socket? From your stats something isn't quite right for your attenuation.

    4. #3
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      Re: Im so close...whats with the slow speed!

      no im on an extension - fitted by a bt engineer (dont know if thats a good thing lol) yes it has 2 screws either side, its got openreach on it so im guessing its relativly new.

      i no something isnt right! looking at explenations of line noise etc on this site, i should have a brilliant connection.
      Last edited by sbrookes; 19-10-08 at 11:53 AM. Reason: addition

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      Re: Im so close...whats with the slow speed!

      Plug into your main socket if possible, just cos BT fitted it does not mean it's perfect. If your main (first) socket has a physical split going left to right above the screws then remove those screws and you will find the bottom of the plate drops away, behind here is a test socket. The test socket would be your main way of showing where the issue lies. Post a new set of stats from the main and then a set from the test socket if possible.

    6. #5
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      Re: Im so close...whats with the slow speed!

      sorry for the delay,

      Master

      ADSL Link
      Downstream
      Upstream
      Connection Speed
      8186 kbps
      672 kbps
      Line Attenuation
      19 db
      5 db
      Noise Margin
      12 db
      8 db

      Test

      ADSL Link
      Downstream
      Upstream
      Connection Speed
      8186 kbps
      764 kbps
      Line Attenuation
      18 db
      4.5 db
      Noise Margin
      13 db
      18 db

    7. #6
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      Re: Im so close...whats with the slow speed!

      Looks like you are being capped at 8186 downstream.

      It hasn't moved throughout your stats?
      Regards

      Jamie


      (Tiscali LLU 8meg ; Sync: 7872kbps ; Attenuation: 30dB)

    8. #7
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      Re: Im so close...whats with the slow speed!

      any ideads on how to change that?

    9. #8
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      Re: Im so close...whats with the slow speed!

      You would have to get in touch with Sky saying you are being capped

      You should sync at the full speeds with that line
      Regards

      Jamie


      (Tiscali LLU 8meg ; Sync: 7872kbps ; Attenuation: 30dB)

    10. #9
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      Re: Im so close...whats with the slow speed!

      ok so been on the phone to sky, wasnt 'allowed' to speak to higher support, lady spoke to them and placed me on hold. my connection went down then came back up with these stats:

      ADSL Link Downstream Upstream
      Connection Speed 9786 kbps 752 kbps
      Line Attenuation 18 db 5 db
      Noise Margin 7 db 8 db

      she said, this is the best she can do, any thoughts... i still dont see why i cant get more!!!

    11. #10
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      Re: Im so close...whats with the slow speed!

      Well that its a bit better at least!

      The SNR Target has been changed too by the looks of things, however that sync is far off what it should be?

      If you wanted too you could ring them again telling them the Attenuation of 18dB should allow the full speed, tell them you have tested from the socket etc so you don't have to go through all of that again!
      Regards

      Jamie


      (Tiscali LLU 8meg ; Sync: 7872kbps ; Attenuation: 30dB)

     

     
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