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    Can someone tell me if this exchange will get 16Mb?

    This is a discussion on Can someone tell me if this exchange will get 16Mb? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Thanks for your comments Brian, i really don't want to get charged If the ISP send out BB Trained Tech ...

    1. #31
      britishmeat's Avatar
      britishmeat is offline Sky User Member
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      Re: Can someone tell me if this exchange will get 16Mb?

      Thanks for your comments Brian, i really don't want to get charged

      If the ISP send out BB Trained Tech will it be a person from Openreach????

      I just don't understand, I Live 400m from my exchange (14 line Att), i only have one socket and i have tested in the Test Socket.

      I have tried different routers and filters and i have no extensions.

      I am only syncing at under 10mb - What else could the problem be if it is not my BT line??????

      System Up Time: 92:50:19

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1387189 1473683 0 20766 36166 04:20:33
      LAN 100M/Full 45479 623 0 22 0 92:50:15
      WLAN 11M/54M 15378229 15229825 0 7663 6615 92:50:02
      ADSL Link Downstream Upstream
      Connection Speed 9817 kbps 668 kbps
      Line Attenuation 14 db 3.5 db
      Noise Margin 7 db 19 db


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    3. #32
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Can someone tell me if this exchange will get 16Mb?

      ^^^^^^^^
      It is not necessarily your line, it could be down to the modem or other equipment you are connected to in the exchange. As you are getting a reasonable speed, although you may not think so, Sky may be reluctant to check this. All you can do is ask them to look into the problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #33
      Brian69's Avatar
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      Re: Can someone tell me if this exchange will get 16Mb?

      Yes, if you can get Sky to arrange a BB Tech visit they will be from Openreach. The reason you cannot sync any higher is because the noise magin is low (if you had a noise margin of 12-14dB with your present speed, that would be differant)

      As you have only one socket, then the problem may well be your line (what exactly I don't know)

     

     
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