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    How do I get the cap removed on my line?

    This is a discussion on How do I get the cap removed on my line? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Since querying the 10 digit NM figure on my line with Sky they have capped my line at 4096Mbps. This ...

    1. #1
      Ned Ludd's Avatar
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      How do I get the cap removed on my line?

      Since querying the 10 digit NM figure on my line with Sky they have capped my line at 4096Mbps. This figure never varies!
      I used to get between 6000 and 7000Mbps but with a low NM figure of 7/8 during the day and 0 or 10 digits during the evening. I raised this thru' the web form and they responded thus.

      Thank you for contacting Sky Broadband Technical Support.
      I have collaborated with our customer solutions department, who have re-configured the settings on your broadband line in order to stabilise the connection. Please monitor your connection for the next 48hrs, and if you continue to experience any issues, feel free to contact us again.

      I trust this helps however should you continue to experience technical difficulties, please reply to this email or call us on 08442 41 05 15. Lines are open 24 hours a day.
      I have twice responded to this pleading with them to undo it as I prefer the higher speed and occasional dropouts to this much lower speed.

      With BT on an 8 Mbps package I got 6432Mbps, and I expected Sky on a 16Mbps package to at least, match this or even better it!

      Any pointers please?
      Geoff, York.
      Can't call me a Luddite now!



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    3. #2
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      Re: How do I get the cap removed on my line?

      You need to call tech support, go through TS for slow speed then be passed to CST. They can then sort the cap out.

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      Ned Ludd's Avatar
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      Re: How do I get the cap removed on my line?

      Thanks Paul,

      One call to Sky (Dunfirmline) and it was all sorted. A very helpful guy there played with my settings until he got it upto 6989Mbps!

      Oops! Now at 7197!
      Geoff, York.
      Can't call me a Luddite now!


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      Re: How do I get the cap removed on my line?

      I personally think the lower speed would of been better (obviously thinking of the throughput). The higher unstable speed can be a bit of a pain at times I think.

      What's it like for you when streaming a vid? Smooth or choppy?

      Edit: Obviously this is my personal opinion. If you like it fair-doos.

     

     

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