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    Not sure what to do?

    This is a discussion on Not sure what to do? within the Sky Broadband help forums, part of the Sky Broadband help and support category; its the interference that's casuing it. get the faceplate to remove the interference!...

    1. #11
      reddwarfcrew's Avatar
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      Re: Not sure what to do?

      its the interference that's casuing it. get the faceplate to remove the interference!


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    3. #12
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      Re: Not sure what to do?

      Why would this suddenly start happening now? everytime I turn my upstairs handset on the net cuts out lol.

      Tried downstairs it works fine, but my phones still crackle, brought it upstairs and its disconnecting again, thing is downstairs or upstairs its running the same line so I dont get it. Would a faceplate really fix all this?

    4. #13
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      Re: Not sure what to do?

      the faceplate would fix it as it bypasses your internal extension wiring.

      Basically it sounds as tho you have deterioating extension cabling which is causing massive interference.

    5. #14
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      Re: Not sure what to do?

      Ordered the faceplate, hope it works lol, will update when it arrives

    6. #15
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      Re: Not sure what to do?

      Can I just ask.......you know the cable you get with cordless phones (BT Mango) not the power supply, but the other one, the cable that plugs from the phone to the socket in the wall, can you buy longer ones? all I ever find is short cables, and if the router is to be downstairs I need a longer cable for my phone to reach the BT socket.

      So basically the cable that goes from the house phone to the wall socket, its kinda like a modem cable thingy, whats the proper name and where can i get one?

      Also, should I leave the old faceplate just on the floor behiond the shelf? or should it all be pulled out and cut off? is it safe to just leave it there?
      Last edited by evokazz; 13-10-08 at 12:25 AM.

    7. #16
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      Re: Not sure what to do?

      Bumpaty bumpp

      Is it an RJ11 - RJ12 cable?

      Also if I bought a really long RJ11 to RJ11 then I could keep my router upstaurs, right?
      Last edited by evokazz; 13-10-08 at 09:35 AM.

    8. #17
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      Re: Not sure what to do?

      If you run a long cable from socket to router you will just cause yourself problems.

    9. #18
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      Re: Not sure what to do?

      I don't think it's as black and white as that

      The cable used to connect router to phone socket is an RJ11. Provided it has been manufactured to a reasonable standard and properly fitted, then a run of up to 20m is possible though it will degrade the connection to an extent. I've personally seen and tested a run of 10m and could detect no significant difference between that cable, measuring sync and line errors, and several short cables that came bundled with routers and other telephony devices. In fact it was better than one of the short cables!

      The most important thing (other than a reasonable cable quality) is the cable run itself. Having no inherent resistance to interference it is important to ensure a long RJ11 cable is kept well away from any electrical cables. If it needs to cross an electrical cable then it should do so at right angles. Sharp bends in the cable should be avoided as should coiling any "spare". It should be securely clipped with the right fixings which don't compress the wire - i.e. not staples.

      My advice would be to try it. A long RJ11 can be bought for only a few pounds. If it works well then great, if it doesn't then you've lost little. You'll see so called "high speed" cables as well but these are far more expensive and in general no better. It's just marketing hype.

      Alternatively make one yourself using Cat-5 cable terminated with RJ11 connectors. By using one of the twisted pairs, you'd gain a great deal of resistance to external electrical noise/interference and so have more leeway when choosing the cable run.
      Last edited by Saturday; 13-10-08 at 11:31 AM.

    10. #19
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      Re: Not sure what to do?

      Thanks, but in general you would advise I use my current small RJ11 - RJ11 just move the router downstairs right? as opposed to running a longer RJ11 upstairs which would take about 6 - 8m Id guess

    11. #20
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      Re: Not sure what to do?

      The best possible result would be to fit a replacement filtered faceplate to your master socket then locate the router next to that connected with a short RJ11. Router to PCs should then be via ethernet.
      Last edited by Saturday; 13-10-08 at 12:42 PM.

     

     
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