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This is a discussion on Connect within the Sky Broadband help forums, part of the Sky Broadband help and support category; thing is - BT always leave SNR around 10 (mine's 11 most of the time) and pestering Sky to do ...
- 18-10-08, 07:08 PM #21
- 19-10-08, 10:41 AM #22
Re: ConnectWell it seems like someone at Sky has flicked the switch and my BB is now free!
Try doing an official BT speedtest, this is more accurate than any of the others and it will show your Profile, which governs the speed you can get. To do this - Go to BT Performance Tester enter your phone number then your ADSL username. This will do an official BT speed test and show your present profile. Your ADSL username is <the LAN MAC number of your router, no colons, followed by> @skydsl You can also obtain this from the router by using one of the utilities available on the forum.
You should be able to use this report when phone Sky, but it will depend on who takes your call as Sky Support do not seem to be trained for Connect customers. This tester is always busy, it could take several attempts to get on.
- 19-10-08, 11:25 AM #23
My profile is set at 1750kb which is about right for my current sync rate.
If I were to approach Sky, would they be able to increase the sync rate, perhaps by reducing the SNR, or is that only for LLU lines?
What other possibilities are there to increase the sync rate? (dont tell me to move house!!)
Sorry to keep dragging this on, just want to explore all avenues to get the best from my line.
- 19-10-08, 01:38 PM #24
- 19-10-08, 10:59 PM #25