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    4992 kbps down speed, but 25kbps max down

    This is a discussion on 4992 kbps down speed, but 25kbps max down within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey, im wondering if anyone can help me, ive recently moved and kept the same ISP, but instead of getting ...

    1. #1
      joux2007's Avatar
      joux2007 is offline Sky User Member
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      Unhappy 4992 kbps down speed, but 25kbps max down

      Hey,

      im wondering if anyone can help me, ive recently moved and kept the same ISP, but instead of getting 8meg i now only get 5meg on my router status page.
      where i used to live i got the full 8 meg download with sky, but im not getting the full download speed of 5 meg now, im getting speeds simular to dial up at times! it switches between 5kbps - 20kbps MAX when it wants to...

      Things that i have tried.

      -TweakMASTER - ive tried all the optimization methods, nothing.

      -Master Socket - Today i tried the master socket tweak, pluged it into the test plug and i get the same speeds, i also removed a wire in the third slot within the master socket, pluged it all back together and still the same.

      -Restart Router - i keep restarting the router to see if that helps, but i still get same speeds (10kbps~)

      Heres My Stats Table
      ADSL Link Downstream Upstream
      Connection Speed 4992 kbps 448 kbps
      Line Attenuation 43.0 db 29.0 db
      Noise Margin 15.2 db 20.0 db

      and here what i keep getting at speedtest, yet i dont even get this down speed..



      If anyone could help me pinpoint the prob that would be great, and soz if i posted in the wrong section!

      Thanks, Shane.


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    3. #2
      Isitme's Avatar
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      Re: 4992 kbps down speed, but 25kbps max down

      You are on the Connect service, ie, BT's ADSLMax. How long have you actually been activated? ADSLMax has a 10 day training period when speeds can be erratic, but I would not have thought it would be as low as you are getting. Go to BT Performance Tester enter your phone number then your ADSL username. This will do an official BT speed test and show your present profile. Your ADSL username is <the LAN MAC number of your router, no colons, followed by> @skydsl You can also obtain this from the router by using one of the utilities available on the forum.

      You should be able to use this report when phone Sky, but it will depend on who takes your call as Sky TS do not seem to be trained for Connect customers. This tester is always busy, it could take several attempts to get on. Post the results here.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      joux2007's Avatar
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      Re: 4992 kbps down speed, but 25kbps max down

      Thanks for fast reply,

      ive been activated for at least 2 months now, i have just recently found this site to try and help me fix the problem .

      will now try the site provided and post results.

    5. #4
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      Re: 4992 kbps down speed, but 25kbps max down

      well i dont now what that site did, but it said my connection speed was 1800kbps, and for some reason i can now download at that rate :S

      looks like youve helped me

      cheers, hopefully it wont go slow again

    6. #5
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      Re: 4992 kbps down speed, but 25kbps max down

      Well, its gone back to usualy, lasted for about 5/10 minites good speed, very strange :/

    7. #6
      Isitme's Avatar
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      Re: 4992 kbps down speed, but 25kbps max down

      Copy and paste the full result of your BT speed test.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: 4992 kbps down speed, but 25kbps max down

      Ive Been trying all night.. all i get is.

      The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider.

    9. #8
      Isitme's Avatar
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      Re: 4992 kbps down speed, but 25kbps max down

      It is always busy as it is the only official BT Performance tester and it is very accurate. You just have to keep on trying.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      joux2007's Avatar
      joux2007 is offline Sky User Member
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      Re: 4992 kbps down speed, but 25kbps max down

      testing now...
      http://img525.imageshack.us/my.php?image=acesdenwn4.jpg
      i got this twice.

      and internet explorer crashes on me when i go to that page. hmm
      Last edited by joux2007; 02-10-08 at 03:00 PM. Reason: finaly works..ish

    11. #10
      Isitme's Avatar
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      Re: 4992 kbps down speed, but 25kbps max down

      I think you are going to have to phone Sky and get through to CST. Ask them if they can get BT to check your connections as you are unable to complete a speed test. I will depend on how knowledgeable the agent is about Connect procedures whether you get any satisfaction. You will probably have to go through the mind-numbing experience of Tier 1's low speed tests before you are passed on. All you can do is stick with it. They will probably send you another router before approaching BT, as there is an outside chance that your router is faulty.

      Make sure you are plugged into the Test socket when you phone and this may save you a call back.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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