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    still on learning period.... but

    This is a discussion on still on learning period.... but within the Sky Broadband help forums, part of the Sky Broadband help and support category; My line was activated to connect 7 days ago, now I know it's still the learning period for the line, ...

    1. #1
      coreservers's Avatar
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      still on learning period.... but

      My line was activated to connect 7 days ago, now I know it's still the learning period for the line, but the past 5 days it's sat on 5.2mb upload 424. tonight it's suddenly dropped to 506k. cant quite understand the sudden drop.


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    3. #2
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      Re: still on learning period.... but

      Tried rebooting the router?

    4. #3
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      Re: still on learning period.... but

      yup, made no difference. althuogh speedtest.net seems to think I'm in cornwall, as opposed to near edinburgh.

    5. #4
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      Re: still on learning period.... but

      really not happy tonight dropped to 128k and 34k gone up a bit now, but only managed a download at 4.87k took 18 minutes for a 4 mb download.

      here's the router stats
      ADSL Link Downstream Upstream
      Connection Speed 7328 kbps 448 kbps
      Line Attenuation 42 db 11 db
      Noise Margin 2 db 25 db

    6. #5
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      Re: still on learning period.... but

      Have you managed to do an official BT speedtest. This may give an indication of what is wrong. I think you know how to do this but if not - Go to BT Performance Tester enter your phone number then your ADSL username. This will do an official BT speed test and show your present profile. Your ADSL username is <the LAN MAC number of your router, no colons, followed by> @skydsl You can also obtain this from the router by using one of the utilities available on the forum.

      You should be able to use this report when phone Sky, but it will depend on who takes your call as Sky TS do not seem to be trained for Connect customers. This tester is always busy, it could take several attempts to get on.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: still on learning period.... but

      Your SNR is well down, should be around 7 minimum. Try connecting to the test socket and get stats again.

     

     

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