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    Sky dropping Upload speed

    This is a discussion on Sky dropping Upload speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Since a few months ago my upload speed has gone from 412kb to 384kb todays lowest of all time at ...

    1. #1
      Jose9R's Avatar
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      Sky dropping Upload speed

      Since a few months ago my upload speed has gone from 412kb to 384kb todays lowest of all time at 256kb. Has this happened to anyone else before?

      I want to make sure it is not my end before ringing up sky and trying to sort it out with them.


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    3. #2
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      Re: Sky dropping Upload speed

      the 412kbps was during DLM (or if you were on adsl2+)...

      384kbps is the normal profile upload for Base/Mid BUT as you're has dropped to 256kbps you'd best get on the phone to Sky as it's been known to block access/make it VERY slow should you have a Phase 2 Netger router...not sure if the Phase 1's are affected though...

      Sky will set it to 416kbps (the old default upstream from a while back) and it fixes the issue...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      Re: Sky dropping Upload speed

      My upload has dropped before.. i didn't call or anything, cuz it went away soon, few days. and it didn't drop that much.
      -Danny Ross

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      Re: Sky dropping Upload speed

      ^^^^ The 256 issue is quite a problematic one though, and does not go away.

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      Re: Sky dropping Upload speed

      Just got off the phone with them, they said my router was syncing at the wrong speed so he done something to the line (phone was beeping) and now its back to 384kb. Asked to try and put it on 412kb but he said Base only allows 384kb.

    7. #6
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      Re: Sky dropping Upload speed

      Thanks for the help guys

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      Re: Sky dropping Upload speed

      Sorry to say thats still not sorted, it needs to be set to 416.

    9. #8
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      Re: Sky dropping Upload speed

      yep, 412kbps is what 416kbps shows on adsl2+...why oh why can't the call centres have the same information!! we go out of our way to identify these issues and people ignore them!! lol
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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