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    Any Sky employee willing to help me please

    This is a discussion on Any Sky employee willing to help me please within the Sky Broadband help forums, part of the Sky Broadband help and support category; Still no update on my sky BB and Talk order , called sky and they said it should have switched ...

    1. #1
      MarkMK's Avatar
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      Any Sky employee willing to help me please

      Still no update on my sky BB and Talk order , called sky and they said it should have switched over this morning and the BB order should have been placed but nothing has happened ...

      Broadband Max
      There appears to be a problem with your order, please call Sky Customer Services on 08442 410 515.


      Wireless Router We are currently processing your order.


      Sky Talk Freetime Your order is progressing fine, if it hasn't already been activated, your line will be activated on:
      29/09/2008


      I have had no letters no emails nothing to show any progress


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Any Sky employee willing to help me please

      you don't get progress letters - just an activation call/txt once you're live (on BB anyway)...

      nothing for tech to help with so can't help im afraid...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Any Sky employee willing to help me please

      The only people that can tell you what is happening is provisioning, tech can't do much till then. You need to talk to order status/ provisioning.

    5. #4
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      Re: Any Sky employee willing to help me please

      This is what i was told upon signing

      Sales confirmation letter - Welcome pack

      I take it this is incorrect then ..

      The nunber i called was 08442 410 515 , is this correct because they didn't realy have anything promising to say


      1.You will receive your sales confirmation letters within the next few days.

      2.Sky Broadband usually takes 10 – 15 days to be activated , and we’ll send you a letter in a few days to let you know what date this should be. You will receive your Sky wireless router and everything you need to set it all up in the post a few days before your Broadband is activated. It's really easy to set up - just follow the simple step by step instructions on the Get Set CD.

      3.It should take about 14 days to switch your phone service over to Sky Talk. You will be sent a welcome pack with the Sky Talk terms and conditions a few days after registering to tell you everything you need to know about Sky Talk.

      4.You need to provide a MAC from your current broadband supplier before we can activate your Sky Broadband. Once you have received this, please call 08442 410 583 (within the next six weeks) and we'll take care of everything else.

      Please note: if you have created a username and password during this transaction, these will not be activated until your MAC code has been supplied, so to log back in you will need to use your address and payment account details.

    6. #5
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      Re: Any Sky employee willing to help me please

      i never got a letter from BB - did from TV but got a txt saying BB was active, a day after i started using it!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #6
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      Re: Any Sky employee willing to help me please

      Arethere any sky employees on this site though?
      -Danny Ross

    8. #7
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      Re: Any Sky employee willing to help me please

      Just got an email from them , weird lol , activation is week today ...

    9. #8
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      Re: Any Sky employee willing to help me please

      Are you going for the line rental as well, as this can delay the order sometimes.

    10. #9
      MarkMK's Avatar
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      Re: Any Sky employee willing to help me please

      Yes i am.

      Don't think much to their track order part of the account its never updated and info there is incorrect .

     

     

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