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    Slow connection only at night

    This is a discussion on Slow connection only at night within the Sky Broadband help forums, part of the Sky Broadband help and support category; Yes, I followed SKY's recommendation and plugged the router into the master socket, although the stats did not change much..... ...

    1. #11
      wyaliao's Avatar
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      Re: Slow connection only at night

      Yes, I followed SKY's recommendation and plugged the router into the master socket, although the stats did not change much.....
      I therefore connect wirelessly, however, when testing the speed, I always do both wired and wireless connection.

      That is what I am afraid of.....does this mean that other users with Connect package all getting less than 5% of the bandwidth at night time?? Anyone else out there?

      Anyway, waited the whole night, watched the Harry Potter film on ITV, SKY still did not call back........build me up, butter-SKY-cup, just to let me down, and mess me around........


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    3. #12
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      Re: Slow connection only at night

      Well if you're sure that wireless is giving you the same speed as wired in the evenings. You wouldn't be the first person to find that wireless interference varies through the day due to other nearby users, electrical interference etc. Often improved by changing channels, router position and so on.

      All Connect customers see a slowdown in the evening but not to the extent you're describing - except that I believe some high downloaders are now having their connection particularly heavily throttled - would you possibly fall into that group?

    4. #13
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      Re: Slow connection only at night

      No, I do not think so, as described in my earlier posts, I use my broadband to download pod casts, watch youtube video, browsing and internet banking etc. I would say less than 1GB in a month.

      If SKY is capping Connect package, do you know where I could find SKY's throttle policy? Maybe I will mention it when I call Customer service next time, so they dont pretend to try and solve my low bandwidth problem, and instead give me a straight answer.....

    5. #14
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      Re: Slow connection only at night

      Quote Originally Posted by wyaliao View Post
      No, I do not think so, as described in my earlier posts, I use my broadband to download pod casts, watch youtube video, browsing and internet banking etc. I would say less than 1GB in a month.
      You will be surprised how much you do use, when browsing, you-tube etc.

    6. #15
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      Re: Slow connection only at night

      T & Cs-
      Terms & Conditions Sky Broadband - Sky packages

      Another part of the problem is that BT also have a throttling policy. You are looking for the section under heading -
      SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY

      TomD


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    7. #16
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      Re: Slow connection only at night

      Another case of the Connect Throttling, between 6pm-11pm roughly.

      It's beyond a joke reallY!
      BT Infinity

    8. #17
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      Re: Slow connection only at night

      I am pretty sure I wasn't made aware of this restriction when I ordered......and I had to pay extra 5 to get sky Connect every month.......

      What are the chances for me to cancel SKY Connect and change to another broadband ISP? I am 3rd months into the contract.......

    9. #18
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      Re: Slow connection only at night

      If you are only paying 5 for Connect then it means your exchange is due for upgrading. It may in fact have been, but you have not been switched over yet. Put your exchange name into SamKnows and this will tell you whether it has been done or is due. If it has been done, drop them an email and ask to be transferred as soon as possible.

      There is no throttling on Sky's LLU service.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

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    10. #19
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      Re: Slow connection only at night

      also - it's not SKY throttling the connection, it's BT...ANY other BTW product will also be affected...

      only way to get round it is an LLU provider...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #20
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      Re: Slow connection only at night

      ^^^^^^^^^^
      Sorry, but that is now not the case according to the latest T & Cs-
      To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth
      The actual throttling may be being done by BT equipment, as it would have to be, but it is with Sky's full blessing and support.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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