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    DNS Server Dropping

    This is a discussion on DNS Server Dropping within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just recently, I've found the DNS servers seem to drop, so I can't browse or connect to anything. The router ...

    1. #1
      spelk's Avatar
      spelk is offline Sky User Member
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      DNS Server Dropping

      Just recently, I've found the DNS servers seem to drop, so I can't browse or connect to anything. The router is still connected, and the connection appears live. If I repair the connection, everything comes back, but it is happening intermittently throughout my use.

      Anyone else have this happening?

      I've tried using OpenDNS (on the connection), but can't work out how to make the router use OpenDNS - just to check to see if its the SkyBB DNS servers that are flaky.

      Any help would be much appreciated, thanks.


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    3. #2
      Brian69's Avatar
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      Re: DNS Server Dropping

      I've had this to, I throught it might be because I have been using a Speedtouch router, with Open Dns set in it, but if you are having the same thing with a V2, it is not. I have unchecked IP6 in the properties, as Isitme has said that this can cause odd effects, so I'll see how it goes.
      I have done a connection check on the Speedtouch when this happens, and it comes up all o.k (inc dns connection) so I think it maybe a Vista thing!!.
      Last edited by Brian69; 16-09-08 at 11:57 PM.

    4. #3
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      Re: DNS Server Dropping

      If you are using windows Vista, it's an issue with Vista.
      It's unstable and it looses the Default gateway (192.168.0.1).
      Most times you will need to manually assign these to resolve it or uncheck IPV6 in the Local Area Connection which could lead to an "unidentified network".

      If it's Xp try resetting the TCP stack with the following command in comand prompt:
      Code:
      netsh interface ip reset resetlog.txt
      Then reboot your router and your pc, should fix it.

      If not contact microsoft for dodgy stack.

    5. #4
      Speccy 48's Avatar
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      Re: DNS Server Dropping

      Hi,

      I run Vista & had the same problem a few weeks back.
      After a long conversation with SKY BB support (that was fun! ), they got me to manually set the DNS server address to a 212 DNS server address on IPV4 (sorry haven't got the full address as i'm at work at the mo).
      Apparently this is SKY's own DNS server, which will overide the DNS addresses set in the router (off the top of my head they are 2 x 90 addresses & are a 3rd party DNS servers that SKY told me do have a habit of getting very busy) .

      And (touch wood) it has been fine since.
      I would of thought using OPEN DNS servers should have the same effect.

    6. #5
      spelk's Avatar
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      Re: DNS Server Dropping

      I'm on an XP machine.

      @Speccy 48, I'd appreciate it if you could source those SKY DNS server addresses. That would be a great help.

      Also, I don't really have a clue how to set the V2 router to use any different DNS servers. Even though I've pumped OpenDNS ones into the connection properties, the router is still reporting its using the 90.* ones.

    7. #6
      Brian69's Avatar
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      Re: DNS Server Dropping

      Don't worry about the router, If you have set Open DNS in the ip4 properties, open your browser and type New York in the address bar. If you are using Open Dns, this will take you to their page, with lots of new york entries.

    8. #7
      Speccy 48's Avatar
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      Re: DNS Server Dropping

      Hi Spelk,

      Sure will reply back with the SKY DNS address, but won't be till I get home from work late afternoon time.
      Whatever you set manually in the properties for IPV4 will overide what is set in the router. Even though it will still report those 'older' DNS addresses in the router.

    9. #8
      Speccy 48's Avatar
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      Re: DNS Server Dropping

      Spelk,

      The SKY DNS server address as promised = 212.135.1.36.

    10. #9
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      Re: DNS Server Dropping

      Quote Originally Posted by Speccy 48 View Post
      Spelk,

      The SKY DNS server address as promised = 212.135.1.36.
      Thats only the Prefered you need the alternate too.
      Alternate is 195.40.1.36

    11. #10
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      Re: DNS Server Dropping

      These are worth a try (have not used these for a while though

      Primary 212.159.11.150
      Secondary 212.159.13.150

     

     
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