Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 15 of 15

    Customer service team call back / slow connection

    This is a discussion on Customer service team call back / slow connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; My connection after the ten days was 3.5 meg, all lines in the house have micro filters fitted (currently connect ...

    1. #11
      forrest's Avatar
      forrest is offline Sky User Member
      Exchange: 01646
      Broadband ISP: Mid
      Router: Netgear V2 DG934G
      Sky TV: Sky+
      Join Date
      Sep 2008
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Customer service team call back / slow connection

      My connection after the ten days was 3.5 meg, all lines in the house have micro filters fitted (currently connect to test socket). The router hasn’t been turned off for any period of time during or after the re-grade.

      What shall I say the next time I phone?

      Thanks for your help so far


    2. Advertisement
    3. #12
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Customer service team call back / slow connection

      Can you post the stats from the test socket and from it's normal position. We may be able to see a problem if there is one there.

    4. #13
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Customer service team call back / slow connection

      I didn't say it didn't I said if he turns his router off it will decrease. I
      That is rubbish. According to what you say, the router should not be resynced. Bt clearly state that if the router is not resynced, the '10 day' training period will roll over until it is. This means the training will continue until it is resynced at least once in a 10 day period. If your advice is followed the training will never complete. Turning the router off will not reduce the speed you reconnect at. The line will resync at the highest rate it can with the existing line conditions.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #14
      Brian69's Avatar
      Brian69 is offline Sky User Member
      Exchange: Kings Lynn
      Broadband ISP: Sky Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      2,971
      Thanks
      0
      Thanked 6 Times in 5 Posts

      Re: Customer service team call back / slow connection

      Thats quite right Isitme. Ive just re-read my post on this, and when I said "do as you like" I meant re-sync as oftern as you like, just don't go mad!

    6. #15
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Customer service team call back / slow connection

      Bt do make the point in their article that resyncing too often, ie, 10 times in an hour, will have a detrimental effect on the connection. I guess this could be classed as 'going mad'

      I prefer to continue recommending users follow the advice given by Plusnet, who have long experience in using ADSLMax. If anyone does not want to follow their advice and wants to listen to an inexperienced Sky support bod, that is up to them.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION