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    576 down on 8meg connection. is sky my problem?

    This is a discussion on 576 down on 8meg connection. is sky my problem? within the Sky Broadband help forums, part of the Sky Broadband help and support category; As the title says, we used to have an 8 meg connection which worked fine, then we had a problem ...

    1. #1
      coachwhip's Avatar
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      576 down on 8meg connection. is sky my problem?

      As the title says, we used to have an 8 meg connection which worked fine, then we had a problem and the connection dropped a lot. Sky were phoned and eventually after two weeks or so told us there was no problem. This is my friends phone line and sky so i've waited till he's put in a new face plate on the master before checking again.

      Now I've plugged it in the master socket and these are the figures.

      ADSL Link Downstream Upstream
      Connection Speed 576 kbps 288 kbps
      Line Attenuation 15.0 db 11.0 db
      Noise Margin 30.3 db 31.0 db

      Router is netgear with V1.03.87

      Obviously this speed is awful but do you think the problem is at the house, BT or sky?

      Like I say the line was giving out 8 meg before, but I can't really ring BT to fix it unless there is definitely a fault on the line.

      just a quick note, i'm on linux, though can boot vista if really needed, their pc's on on vista and xp.

      Thanks

      Mike


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: 576 down on 8meg connection. is sky my problem?

      no, you're on the wrong product (probably Home/Office 500) - basically BT have been playing silly games and made the line slow...need to call Sky to get BT to regrade the line...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      krysis's Avatar
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      Re: 576 down on 8meg connection. is sky my problem?

      Wouldn't be home office 500, don't think there is a package.

      Perhaps you have breached the FTR - Fault threshold rate.

      Contact sky. If the FTR has been breached they will log it to BT.

    5. #4
      googleme's Avatar
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      Re: 576 down on 8meg connection. is sky my problem?

      There is such a package out there. BT have loads of packages.

      The biggest give away in the upstream.

      As IANTE has said give sky a quick call and they will sort you out.

    6. #5
      IWasNotTheEnemy's Avatar
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      Re: 576 down on 8meg connection. is sky my problem?

      for reference...

      BT IPStream Packages
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #6
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      Re: 576 down on 8meg connection. is sky my problem?

      Quote Originally Posted by IAmNotTheEnemy View Post
      for reference...

      BT IPStream Packages
      My bad.

     

     

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