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    I'm on!! No I'm not. Now I am! Now I'm not!

    This is a discussion on I'm on!! No I'm not. Now I am! Now I'm not! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ordered in August. Router arrived a couple of days later. Activation date claimed by Sky -7/9 BT Order Tracker said ...

    1. #1
      fly4fun's Avatar
      fly4fun is offline Sky User Member
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      I'm on!! No I'm not. Now I am! Now I'm not!

      Ordered in August.
      Router arrived a couple of days later.
      Activation date claimed by Sky -7/9
      BT Order Tracker said 20/9
      Line active 20/9 for 3 mins!!

      Tried a number of things including reboot pc etc.
      Called Sky Tech support. Connected in less than 1 min. Taken through various steps (cables, reboot router via the button at the back) Talked through using the router control panel controls and got the error 300. Line test performed. Call raised to tier3 support.

      Told that BT migrate some aspects of the change over at midnight.
      21/9 -no connection AM or PM

      22/9 - AM Connection!! For about 20 Mins.

      About to head home shortly and will be wondering if I have a connection for the weekend. Have called support and told that T3 call back within 48 hours. It's Friday night and I'll be out!

      Has anyone else had a similar experience when they first log in?
      Protect the environment - stop having children.


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    3. #2
      dingdong's Avatar
      dingdong is offline Sky User Member
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