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    no upload speed

    This is a discussion on no upload speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi guys hope you can help about 2 weeks ago internet started going really slow, could be downloading a file ...

    1. #1
      valhalla's Avatar
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      no upload speed

      hi guys hope you can help

      about 2 weeks ago internet started going really slow, could be downloading a file and its a constent 5.1mb no probs/no interuptions

      but when im trying to access the internet its a nightmare only part of the page loads the other half loads in about 30 secs, been on the phone to sky for 1.5 hours at the end he siad i should monitor it for 48 hours . been doing that for the last 2 weeks ( fob of hes prbs going on his hols or something)


      ok hears what i have done /got


      main pc runnning vista 64 uptstairs /so tried another pc running xp ----same outcome

      taken both pc downstairs and plugged into master socket --- same uspstairs


      run speedtest on both pc upstairs/downstairs ----no viruses/spyware



      download speed 5115kbs upload speed 88kbs


      normally for the past 2 years 5115kbs upload 467 kbs


      i think its got something to do with the upload speed not asking for the information to be sent down the line .



      ps i when mentioned you guys here he said WHO ? but i told him he wants to have a look around the forums he might learn a few things

      anyways it must have cost me a few pints

      any ideas guys as long as its free


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    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: no upload speed

      are they speedtest figures or router sync figures? Can you confirm both please.

    4. #3
      valhalla's Avatar
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      Re: no upload speed

      ok m8 that was my speedtest figures

      my router stats are below

      System Up Time 03:08:19
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 81296 104135 0 1275 10935 03:07:16
      LAN 10M/100M 104116 83999 0 11071 1490 03:08:16
      WLAN 11M/54M 2113 0 0 63 0 03:08:08


      ADSL Link Downstream Upstream
      Connection Speed 4896 kbps 768 kbps
      Line Attenuation 32.0 db 22.0 db
      Noise Margin 10.2 db 13.0 db


      looks like sky have dropped my download speed to 4896 --because when i did a speed test this morning the download speed came in at 4210kb

      hope this helps

    5. #4
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      Re: no upload speed

      Can you post the stats from your Test socket? It looks like you have been slightly capped on you download, maybe to improve your upload. Stats from the Test could confirm this.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      valhalla's Avatar
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      Re: no upload speed

      hi m8 they was the stats from my test socket they have told me to monitor the speed morning noon and night for a 48 hr period

      and this is what ive got so far

      dl-4210kb ul-255kb ping 43
      dl-3826kb ul-56 ping 43
      dl-3737kb ul-78kb ping 43
      dl-3824kb ul-78 ping 43
      dl-1933kb ul264 ping 43

      trouble is ive had sky broadband since it started and ive always enjoyed

      5225kbs download and an upload of 465kbs nothing has changed on my settings i.e no new programs installed and virus/spyare free. so i think its got something to do with router / phone line

      you dont think its got something to do with dlm test that i read someware on here has i dont leave my router plugged in all the time ---only when needed

    7. #6
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      Re: no upload speed

      DLM is NOT active at present, and it was NOT for new customers...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
      Isitme's Avatar
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      Re: no upload speed

      ^^^^^^^^^^^
      The OP says he has had SkyBB for 2 years, he is not a new customer. Is it not possible DLM has been on his line and left it in a mess?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      valhalla's Avatar
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      Re: no upload speed

      ok just a recap sky sent me another router

      and its the same outcome, so i gather its something to do with

      the little wire that shoved in the side of my house thats connected to the exchange and then onwards

      will ring sky up monday morn has i cant be bothered waiting 20 mins for tier 1 then 15 mins tier 2

    10. #9
      Isitme's Avatar
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      Re: no upload speed

      You could post the full detailed stats from your router, they may show something the short stats don't. Being an 'oldie' I assume you have the DG834GT. You can get them using the utility from here.
      Mel's Notes: Dg834gt-1skuk

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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