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    Phone call and internet cuts off

    This is a discussion on Phone call and internet cuts off within the Sky Broadband help forums, part of the Sky Broadband help and support category; Thanks for the input 13Roses. I don't mean to sound like a school teacher but can people start to use ...

    1. #11
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      Re: Phone call and internet cuts off

      Thanks for the input 13Roses.

      I don't mean to sound like a school teacher but can people start to use punctuation. You know full stops and stuff. It is getting harder to read some posts.

      One is not looking for the Queen's English but some dots and commas would be nice.
      ------

      Advice given is in good faith and if taken is done so at your own risk. If in doubt consult a qualified person.


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    3. #12
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      Re: Phone call and internet cuts off

      Hi

      Thanks, however all phones are plugged into a filter. The strange thing is, its not all the time, its about 2/10 times the phone rings.

    4. #13
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      Re: Phone call and internet cuts off

      Hi Dan.
      Assuming that you have all your filters in place, and that this occurs at the test socket, then you have a line fault. Somewhere on it's route back to the exchange there is a poor or damaged joint. This is responding to the ADSL frequencys and causing noise on your normal phone.
      To get this traced and repaired, you will need to contact Sky (your ISP) who, in turn, will pass the fault on to BT.

      I think this is a long shot, but you might check the line connections to your master socket (the ones to A and B on the back of the master) and ensure they are tight. Also check any joint boxes there may be between the master and where the line enters. You never know you may find a loose or broken one.

    5. #14
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      Re: Phone call and internet cuts off

      If your paying line rental to BT you can ask them directly to take a look at the fault (i know,I've been there before).

      There are two methods.

      BT.com|Consumer|Your Account|Fault Tracking

      Or dial 150 from your BT landline.

    6. #15
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      Re: Phone call and internet cuts off

      ^^^^^^^
      If you read the post you will see that BT have admitted there is a fault on the line but as it is not effecting 'Voice' they have refused to fix it. Hence Brian's suggestion that Sky be contacted. They will have to pay BT to fix any fault which is harming broadband but not voice.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #16
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      Re: Phone call and internet cuts off

      It's an internal wiring issue or it's a BT Fault. Phone Sky up.

     

     
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