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    So close yet so far

    This is a discussion on So close yet so far within the Sky Broadband help forums, part of the Sky Broadband help and support category; I finally got my e-mail from Sky with my code saying I could now call up to set up my ...

    1. #1
      samgutteridge's Avatar
      samgutteridge is offline Sky User Member
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      So close yet so far

      I finally got my e-mail from Sky with my code saying I could now call up to set up my broadband giving me a choice of the 3 packages. So I got on the phone to BT so get my MAC code. Then after 20 minutes waiting to get through to Sky I finally got through only to be told that my exchange wasn't actually set up to recieve the max package yet and all I could receive is Connect. How can they send me an e-mail telling me one thing only to be told something else? So another wait of up to 12 months...


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    3. #2
      Wheelie's Avatar
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      Welcome to the site Sam

      I am not sure how they manage that but the seems to some how, have a look at Samknows and see if you exchange is Easynet enabled.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    4. #3
      samgutteridge's Avatar
      samgutteridge is offline Sky User Member
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      Thanks for your reply. My exchange is Easynet enabled.

    5. #4
      Wheelie's Avatar
      Wheelie is offline Sky User Member
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      NP

      Then I would say you should call sales back and tell them that, I am guessing its not just been enabled?
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     

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