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    1st Time connection not working - Internet Explorer cannot display webpage

    This is a discussion on 1st Time connection not working - Internet Explorer cannot display webpage within the Sky Broadband help forums, part of the Sky Broadband help and support category; Attempted to connect for the first time last night. Installed new sky router, software and Mcafee security. All lights on ...

    1. #1
      mikew's Avatar
      mikew is offline Sky User Member
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      1st Time connection not working - Internet Explorer cannot display webpage

      Attempted to connect for the first time last night.

      Installed new sky router, software and Mcafee security.

      All lights on router look fine.

      But any attempt to go on line crashes with message " Internet Explorer cannot display webpage"

      Contacted Sky for over an hour with final suggestion being to disable Mcafee but this didn't resolve the sitaution.

      Sky pinged the router in DOS and that was fine but from within IE the same message as above appeared.

      I'm looking forward to another evening trying to resolve this situation and any help or suggestions would be much appreciated.

      Many thanks


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: 1st Time connection not working - Internet Explorer cannot display webpage

      What happens when you try to browse to 192.168.0.1 ? Also if you do the following what IP address is showing against your network card?
      If on XP
      Start, run, cmd (press enter), IPCONFIG /all (press enter)?

    4. #3
      Isitme's Avatar
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      Re: 1st Time connection not working - Internet Explorer cannot display webpage

      Very often just disabling McAfee, doe not work. Go to the Add/Remove and remove it completely. If you want you can reinstall it when you are sorted out, but there are easier to use free AV and firewalls available.

      You are trying to make the initial connection using the ethernet cable?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      IWasNotTheEnemy's Avatar
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      Re: 1st Time connection not working - Internet Explorer cannot display webpage

      OR, try booting in Safe Mode...(google for instructions)
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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