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    Everything got worse!!!

    This is a discussion on Everything got worse!!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I called sky in march becouse my speed was very slow. They set my downstream rate to 6144Kbps. It was ...

    1. #1
      Lajos's Avatar
      Lajos is offline Sky User Member
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      Everything got worse!!!

      I called sky in march becouse my speed was very slow. They set my downstream rate to 6144Kbps. It was 5282Kbps on speedtest.net. I downloaded ~640Kbps. It was fine and stable.

      My DLM was starting on 19th of July. DLM set mode from gdmt to adsl2+ and the upload speed 796Kbps.

      Uptime 691221.32 681472.23
      Wan up 681884.26 672181.64
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: FAST, Upstream rate = 796 Kbps, Downstream rate = 6144 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: U:ON /D:ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 12.4 11.5
      Attn(dB): 48.0 28.8
      Pwr(dBm): 11.5 12.8
      Max(Kbps): 9132 896
      Rate (Kbps): 6144 796
      G.dmt framing
      K: 193(0) 25
      R: 16 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 59 68
      B: 192 24
      M: 1 8
      T: 1 1
      R: 16 16
      S: 1.0000 7.7142
      L: 1672 224
      D: 64 8
      Counters
      SF: 577603 552059
      SFErr: 1 1
      RS: 37544228 566470
      RSCorr: 4870 0
      RSUnCorr: 3 0

      HEC: 1 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 136006801 17630525
      Data Cells: 71502 13851
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 278 1
      SES: 35 0
      UAS: 122 25
      AS: 9386

      INP: 2.44 2.28
      PER: 16.25 17.83
      delay: 16.00 15.42
      OR: 32.00 33.18

      Bitswap: 33 206

      Total time = 1 days 20 sec
      SF = 42525707
      CRC = 5233
      LOS = 7
      LOF = 63
      ES = 278
      Latest 1 day time = 20 sec
      SF = 1296
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Latest 15 minutes time = 20 sec
      SF = 1296
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 55366
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5314230
      CRC = 958
      LOS = 2
      LOF = 18
      ES = 24
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55427
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55366
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55365
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 1
      Last Retrain Reason: 1

      I didn`t have big problem. Only my router reconnecting 5 times or more.
      On last saturday i sent an email to sky: (sort version) Please change back to gdtm from adsl2+ it will be fine again. But they didn`t do that, they set my down speed to 2.8 Mbps and the up speed to 512Kbps. After this situation I made a phone call to sky on monday.

      They set this:

      Uptime 492.90 474.46
      Wan up 50.64 38.53
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 0
      Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 4096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 9.7 14.0
      Attn(dB): 44.0 29.0
      Pwr(dBm): 18.8 9.9
      Max(Kbps): 4672 1120
      Rate (Kbps): 4096 768
      G.dmt framing
      K: 129(0) 25
      R: 16 16
      S: 1 8
      D: 32 4
      ADSL2 framing
      MSGc: 1 1
      B: 129 25
      M: 1 8
      T: 1 1
      R: 16 16
      S: 1.1230 8.6153
      L: 1040 208
      D: 32 4
      Counters
      SF: 26962 26961
      SFErr: 3 0
      RS: 1833446 228165
      RSCorr: 1326 0
      RSUnCorr: 17 0

      HEC: 3 0
      OCD: 0 0
      LCD: 0 0
      Total Cells: 4428179 0
      Data Cells: 4594 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 2 0
      SES: 0 0
      UAS: 20 0
      AS: 459

      INP: 1.96 1.23
      PER: 1.96 1.88
      delay: 8.98 8.61
      OR: 28.49 29.71

      Bitswap: 0 0

      Total time = 8 min 12 sec
      SF = 26962
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 2
      Latest 1 day time = 8 min 12 sec
      SF = 26962
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 2
      Latest 15 minutes time = 8 min 12 sec
      SF = 26962
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 2
      Previous 15 minutes time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 0
      Last Retrain Reason: 0

      Im not happe yet, and i so angry now. I only get 3.5Mbps that is ~400kbps. They told me i cant get better speed. Do you see guys the first stats? I got it! I can`t do anything whit it. They dont want to setting back.

      Is ther any good advise for me please?

      Thanks for read it! Lajos!


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Everything got worse!!!

      Have you called tech support? If you get through to CST after being troubleshot for slow connection or intermittant connection they will manually set the speed again. Have you made sure you are plugged into the main or test socket while DLM is running to ensure no internal issues are causing a problem?

    4. #3
      Lajos's Avatar
      Lajos is offline Sky User Member
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      Re: Everything got worse!!!

      Thanks your reply!

      Yes I called on monday them and i use test socket. The man tried to set back 5.2Mb and he can`t do that. Just i dont understand why is it worked for me little bit more than six months. It was fine for me. We did not change anything.
      Whole starting after DLM when i asked CST: Please change back from ADSL2+ to GDMT because my line reconnecting many times.
      May be that was my mistake. That was the point when they set back my speed.

     

     

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