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    Please help me... slow connection *heres my stats*

    This is a discussion on Please help me... slow connection *heres my stats* within the Sky Broadband help forums, part of the Sky Broadband help and support category; Have i been capped? My download speed has always been 13 kbps, ever since ive had sky broadband... and thats ...

    1. #1
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      Angry Please help me... slow connection *heres my stats*

      Have i been capped? My download speed has always been 13 kbps, ever since ive had sky broadband... and thats since september 2007

      Heeeeeelp meeeeee pleeeease

      Connection Speed | Downstream: 128 kbps Upstream : 128 kbps
      Line Attenuation | Downstream: 60.0 db Upstream : 31.5 db
      Noise Margin | Downstream: 4.6 db Upstream : 14.0 db


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    3. #2
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      Re: Please help me... slow connection *heres my stats*

      anyone got any ideas on whats wrong?

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      Re: Please help me... slow connection *heres my stats*

      Give peeps more than 12 mins to reply
      I think you may have mixed your figures up a bit.
      Post your router stats.
      Detailed stats can be got from the new V1 firmware (V1.03.87)


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      Re: Please help me... slow connection *heres my stats*

      there the same

      ADSL Link Downstream Upstream
      Connection Speed 128 kbps 128 kbps
      Line Attenuation 60.0 db 31.5 db
      Noise Margin 5.9 db 14.0 db

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      Re: Please help me... slow connection *heres my stats*

      anyone?

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      Re: Please help me... slow connection *heres my stats*

      Your line has been put onto test speed. You need to call up sky and get them to trouble shoot you under "slow connection". Make sure your plugged into the test socket before you call to speed things up.

      Although it looks like you have some problems there. Try the test socket and post some comparison stats.


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      Re: Please help me... slow connection *heres my stats*

      thanks mate, ill try that tomorrow

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      Re: Please help me... slow connection *heres my stats*

      Calling in the evening is nearly always better. It looks like you have been put on to a training or testing speed.

      My download speed has always been 13 kbps
      I think you are a bit mixed up with your speed there, that is about one quarter of dial up, just slightly faster than a string and 2 cans

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: Please help me... slow connection *heres my stats*

      yes, you're capped BUT your SNR for downstream is low so you probably have a line issue...

      as said above, try your test socket and see if the SNR (noise margin) jumps by a lot...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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