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This is a discussion on Mac Codes within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi to everyone, I have a Mac code from BT and have been trying for 4 days to get in ...
- 21-09-06, 09:48 PM #1
Hi to everyone,
I have a Mac code from BT and have been trying for 4 days to get in touch with Sky to join their Connect option & starting to get a bit fed up with the whole experiance. Sky says my sign up code is valid for 21 days, when this expires do I simply need to register again to get a new code sent?. As now thinking of waiting a bit longer till Sky deal with the rush and get their act togeather. What happens to the Mac code does this also expire and things continue as normal with BT or do I need to tell them I will not be changing poroviders just yet.
Last edited by stillringing; 21-09-06 at 09:53 PM.
- 21-09-06, 09:55 PM #2
I think you need to inform BT that you no longer wish to migrate before the Mac expires. If not they may put a block on your accoutn when it expires
As for sky yes if you don't use it in 21 days you will have to re-register and wait for another code.
- 21-09-06, 10:22 PM #3
I am of the same opinion as you about waiting after getting my mac code...the guy at Zen my present ISP said if I dont switch then the code just expires after 3 weeks and I continue with them...Not sure if anyone knows any different here...
Cool site by the way
I came close to signing up today but after waiting 20 mins plus on the phone decided against after the guy said call back later the dept u want is too busy..if thats how bad it is to sign up now I cant be bothered
Also my father has signed up and should have been online on the 8th Sept..his BT order tracker shows the work completed on the 12th but still has no connection...
After contacting TS he has been told the card relating to his exchange connection is faulty...now he's on dial up until it happens if it happens
- 21-09-06, 10:58 PM #4
I was told by my previous ISP that if I did not use my MAC or wanted to stay with them then it would simply expire after 30 days. So I don't think anything will happen if you don't use your MAC.
- 21-09-06, 11:01 PM #5Exchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
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^^^ on F2S if you ask for a MAC then if you dont use it, your account just carries on, i have tested this once.
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- 21-09-06, 11:32 PM #6
My sign up code was out of date by a couple of days when i signed up. I pointed this out, apologised and they signed me up anyway. Of course when i gave them my mac code it was misheard and ive had to wait an extra five days to be connected (that expires tommorow when i will be chatting with TS) But i find being polite but stuborn works wonders in most situations.
- 22-09-06, 12:43 AM #7
- 22-09-06, 07:00 AM #8
Thanks everyone, for safety sake I will give BT a call today and double check.
- 22-09-06, 08:39 AM #9
Welcome to the site stillringing
This should help clear up any misunderstanding how the MAC Code works
Taken for the ofcom pdf avalible here Broadband migration - Industry code of practice
Definition of Terms
GSP Gaining Service Provider*
LSP Losing Service Provider*
BTW BT Wholesale
MAC Migration Authorisation Code
Customer The user of the broadband connection
Account holder The person or entity with contractual responsibility for the broadband
Migration Transfer of a broadband customer between SPs, where both SPs provide
service over the same BT copper loop
Working day 0900 - 1700 hours, Monday – Friday (exc local Bank Holidays)
8. A MAC is valid from the date that it is issued (either verbally or in writing, whichever is
first) for a period of 30 calendar days, including bank holidays. The MAC validity period
extends up to 17.00 on the 30th calendar day from issue.
9. When the customer applies to a GSP to migrate their broadband service(s) they must
supply the GSP with a valid MAC for each broadband service to be migrated. The default
migration date will be taken to be 5 working days after the submission of the migration
request by the GSP. The customer may request an alternative migration date that is later
than the default date.
10. If a GSP submits a migration request to the BTW system within the validity period, BT
will process the request without any further authorisation from the LSP. If a GSP submits
a migration request to the BTW system after the MAC has expired, BTW will reject the
11. The customer’s request to the LSP for an authorisation to migrate does not in itself
represent a request to terminate service with the LSP. The LSP should not, therefore,
disconnect the broadband service upon request for (or issue of) a MAC.
12. During the MAC validity period, the LSP may continue to apply its normal processes
(including suspending availability of the service) to manage bad debt prior to the
broadband service being migrated.
13. The customer’s request to the LSP for a MAC is taken to revoke any previous notice to
terminate service (except where the LSP has already submitted a ‘cease’ order to BTW, in
which case the MAC request will be refused). On issuing a MAC, the LSP must confirm
to the customer that any previous termination has been revoked, and shall ensure that any
current or pending termination actions are cancelled.
14. At any time prior to the expiry of an existing MAC, the customer may request the LSP to
remind him of the MAC and its expiry date. The customer cannot ask the LSP to cancel
an existing MAC or to reissue a new MAC while an existing MAC is still valid.
15. The customer has the right to cancel or amend a migration request to the GSP at any time
prior to the customer agreed date. However, only upward revisions of the migration date
will be permitted.
16. When the LSP is notified that a migration has taken place, the customer’s notice period
(ie the date at which notice to discontinue service is taken for the purposes of calculating
any outstanding subscription charges under the contract) will be taken to have
commenced on the issue date of the MAC, or on the date of any prior notice to terminate,
whichever is the earlier.
17. If the MAC validity period is passed without the LSP receiving notification of a migration
request, the LSP must not terminate the current subscription, unless specifically requested
to do so by the customer.
Marketing and external communications
18. SPs will publicise the provisions of this CoP to their customers, including publishing an
agreed text on their website.
19. SPs will ensure that all communications with customers regarding difficulties that may
arise from time to time in the porting process stress that all parties are working to resolve
the difficulties. In particular, the LSP shall not state to customers that the delay is a good
reason for maintaining the existing service and cancelling the migration.
20. SPs will not in the course of their marketing or sales activity encourage the customers of
another SP to disregard the terms of their existing contract. For the avoidance of doubt,
there is no positive obligation to remind customers of their obligations under their
existing contract (though SPs may choose to do this); the prohibition is against gaining
SPs explicitly encouraging end users not to respect their existing contract.
21. SPs and BTW will establish a recovery process so that in the event of erroneous
migrations, customers can be restored to their original SP with minimum disruption.Ray
Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
If you would like to know the straight line distance to your exchange then
Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here
- 22-09-06, 03:25 PM #10
I cant spend ages on the phone as i have 4 children and its just impossible to stand in my hall way with the phone ringing.
What really annoys me is the way its been rolled out how did sky do this ?
To me it seems they are just sending codes out by registration surely they should have took the preasure of themselfs and done it by what tv package ppl have.
The other annoying and most stupid thing is, why are sky sending out codes to people like me (who cant get this package) to join connect pay a £40 free ect.
When max is free and it would take some preasure of them ? anyway rant over