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    Intermittent Disconnection Problem

    This is a discussion on Intermittent Disconnection Problem within the Sky Broadband help forums, part of the Sky Broadband help and support category; The stats speak for themselves your internal wiring is the cause of the errors on your line and the poor ...

    1. #11
      dsldude's Avatar
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      Re: Intermittent Disconnection Problem

      The stats speak for themselves your internal wiring is the
      cause of the errors on your line and the poor stability

      Get yourself a ADSL Nation - XTE-2005 - Filtered Master Faceplate
      and leave your router in the master socket and buy a longer Ethernet
      cable if need be, once you have got the pre-filtered faceplate installed
      call sky back and get them to lift the cap.

      IN TEST
      Total time = 1 days 12 min 59 sec
      SF = 5123025
      CRC = 888
      LOS = 2
      LOF = 18
      ES = 2

      NOT IN TEST
      Total time = 1 days 9 hours 45 min 53 sec
      SF = 12055288
      CRC = 48268
      LOS = 105
      LOF = 845
      ES = 301


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    3. #12
      Isitme's Avatar
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      Re: Intermittent Disconnection Problem

      If the errors shown are spread over the 24 hour period then they are tolerable, but if they are occurring over a very short period they could cause problems. I am also a bit intrigued by why your upstream speed has increased. This would sometimes point at DLM, but as you are still on G.DMT, it is unlikely in this case. When you phone Sky again you might want to ask about this.

      A large number of your errors may have been caused by internal wiring but this does not explain why it was not possible to remove the cap completely. With the amount you have to spare in your noise margin and a very short external line there should have been no problem. Give it a few more days in the test socket and see how it goes. If you have extensions, fitting an ADSL faceplate is a must. This will isolate your internal wiring from the broadband signal and reduce the noise on the line. How you connect to the faceplate depends on how many machines you have and where they are situated.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #13
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      Re: Intermittent Disconnection Problem

      I'm in a 3 storey new build house, well 10 months old and have been using a socket on ground floor for the 10 months without any problems, my master socket is in the living room on the 1st floor so using this permenantly isnt really an option as i have 2 pc's ethernet connected and also a laptop i use wirelessly!

      If it is an internal wiring problem then would it not be possible to get it sorted as i would really like to use the socket in my office as previously?

      I spoke with sky again today and they asked me to try the router back in my original socket and they are gonna call me 2moz to see how its been! As for the cap i did aske them to put it back to what it was prior to my fault(8096) but the person tried twice and the maximum it went to was 7776, although my upstream increassed the 2nd time from 419 to 480??

      This adsl faceplate i take it has to go onto the master socket? I dont have any extension cables and only have a single phone plugged into my master socket via a filter and then a filter in the office with just my router connected. Could it not be a faulty filter that causes the dropouts?

      Thanks

    5. #14
      dsldude's Avatar
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      Re: Intermittent Disconnection Problem

      the 2nd socket upstairs is that conected to the back of the
      master socket faceplate if so make sure only cables 2/5 are
      conected to the faceplate rear any others are not needed and will
      pick up RFI.

    6. #15
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      Re: Intermittent Disconnection Problem

      although my upstream increassed the 2nd time from 419 to 480??
      Changes in the upstream speed together with a high noise margin and lower downstream speed can mean that the line is on DLM training. If you call Sky again you might want to ask if you are on DLM. Sky make things difficult for themselves by putting lines on DLM without advising the user that their line may be inconsistent for a few days. An email to those effected could save them a lot of problems.

      Faulty filters are always a possibility, you could swap them around and see if there is any difference. Remember too, that Digi boxes must be filtered, they cause more problems than phones.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #16
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      Re: Intermittent Disconnection Problem

      Hi,

      I tried swapping my 2 filters around yesterday and the connection still dropped out so that doesnt seem to be the problem! Sky just called me back and suggested it was an internal line problem but asked me to put router back into the test socket for another 24 hours and they will call back 2moz. the connection dropped out 42 times between 4pm and 8pm yesterday in my office socket.

      As for DLM i asked them last week and they said my line wasnt on it, i will ask the guy that calls me back again 2moz as he seems to know what hes talking about!

      Thanks

    8. #17
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      Re: Intermittent Disconnection Problem

      An update, ive had the router in my test socket for couple of hours now and its still dropping out so got back onto sky and they are sending a BT engineer to investigate 2moz morning!

      Hopefully they will be able to resolve the problem now!!

      Thanks

    9. #18
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      Re: Intermittent Disconnection Problem

      they are sending a BT engineer to investigate 2moz morning!
      They will have a red face if it turns out to be a faulty router. Sending a new one is usually their first response to problems like this. Maybe Openreach are giving them a discount for the amount of business they are generating.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #19
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      Re: Intermittent Disconnection Problem

      Quote Originally Posted by Isitme View Post
      They will have a red face if it turns out to be a faulty router. Sending a new one is usually their first response to problems like this. Maybe Openreach are giving them a discount for the amount of business they are generating.
      Maybe they ran out of routers lol

    11. #20
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      Re: Intermittent Disconnection Problem

      Hi there again!!


      Well BT came out and suprise suprise they found no fault on my line!!

      So after speaking to sky i am again monitoring my connection for 72 hours, so far its been constant for 2 days! No doubt as soon as 72 hours are up and they close the fault off it will dissconnect!!

      Thanks

     

     
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