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    Serious Connection Problems - please help

    This is a discussion on Serious Connection Problems - please help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Guys We've had Sky BB for some time now and it's never worked as it should. We have the ...

    1. #1
      BRISTOL86's Avatar
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      Unhappy Serious Connection Problems - please help

      Hi Guys

      We've had Sky BB for some time now and it's never worked as it should. We have the internet connected to a PC in the lounge and we use the Sagem router.

      I'm picking up the network wirelessly in my bedroom with a Belkin wireless card. The trouble is the connection cuts out constantly, probably ever 30 seconds - 2 minutes at it's worst and often takes some minutes to reconnect.

      I'm using a static IP on the wireless computer and my network connections are bridged so I can use Xbox live with an ethernet cable from the wireless PC.

      PLEASE can someone suggest what I can do about it? I've tried everything and am getting so dispirited trying to sort it out, we switched from Virgin Media because we couldn't believe it could be any worse...I'd take VM back like a shot!

      If you need me to provide any settings etc in order to help please ask.

      Thanks
      Martin


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    3. #2
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      Re: Serious Connection Problems - please help

      Have you tried changing channels on the router?

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      Re: Serious Connection Problems - please help

      No, it's set on Auto - which one should I change it to?

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      Re: Serious Connection Problems - please help

      13, 11 7,6,2 or 1 Try these for a start.

      I have heard that connecting an Xbox through a PC does not work too well. Does it drop out with Box disconnected?

      Very short connection periods can sometimes be caused by WZC trying to connect to a nearby router for which it does not have permissions. Use Netstumbler from the link below to check if you have any nearby routers which may be causing problems.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: Serious Connection Problems - please help

      As above go high, auto does not work very well with some setups.

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      Re: Serious Connection Problems - please help

      Thanks for the responses guys, I've changed the channel to 13 which seems to have completely solved the disconnection - so that's one major milestone!

      Now the more concerning problem is the speed. I'm on Max - advertised speed of 16 meg and my speeds from speedtest.net are as follows:

      Ping: 102ms
      Down: 1975 kbps
      Up: 208

      This is wireless - the speeds for the wired are pretty much the same. This is painfully slow compared to what I should be getting and I don't know what else to try.

      I've used TCP optimizer for optimal settings on the wireless pc but to no avail. Anyone have any more ideas?

      Many thanks

    8. #7
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      Re: Serious Connection Problems - please help

      It's up to 16Mb depending on a number of things. Can you post your SNR and attenuation stats?

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      Re: Serious Connection Problems - please help

      Here are the router stats


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      Re: Serious Connection Problems - please help

      Is your router on the main socket? Any extensions in use at all and are filters in use where needed (if you have sky tv box connected to your line it needs to plug into the filter and not plug into the socket directly)?
      With that attenuation you should be getting a better speed than you are. Any noise or crackling on your telephone line?

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      Re: Serious Connection Problems - please help

      We have the main socket in the living room and 2 other sockets in the house. The modem is plugged into one of the "other" sockets (with a filter) because due to the location of the main socket (2 rooms away) it's impossible to plug the router into the main socket.

      There is no crackling on the phone line - all seems fine.

     

     
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