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    How to Contact Sky (New) July 2008

    This is a discussion on How to Contact Sky (New) July 2008 within the Sky Broadband help forums, part of the Sky Broadband help and support category; So if you feel you would like to be abused, you just ring them up?...

    1. #51
      Isitme's Avatar
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      Re: How to Contact Sky (New) July 2008

      So if you feel you would like to be abused, you just ring them up?

      TomD


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    3. #52
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      Re: How to Contact Sky (New) July 2008

      if only sky would acutlay do something when you phone them up
      instead on placing u on hold all the time & when they cant do something about your problems hanging up
      so u pay 5p a minute & get nowhere

    4. #53
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      Re: How to Contact Sky (New) July 2008

      Hello everyone,

      Thanks for the contact information on the front page. My 3 Mb line went down to 300k speed
      and so needed tech support for the first time in 2 years. My Noise margin was 2s and thats why it kept disconnecting and synched at low speed. Think there was a loose connection as the noise margin went to 16s this morning. All I wanted was tech support to increase my
      speed to 3m. Spent 90 mins with 3 agents who refused to listen to me and made me go through all the steps over again.One time just as they agreed they will put me to to level 2, they disconnected me. grrrrrrrr

      Once I spoke to level 2, it took 30 seconds and now surfing the web on a 3Meg connection.

      Just hope and pray I dont need tech support ever again..

    5. #54
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      Re: How to Contact Sky (New) July 2008

      Hi Ged, It would seem Sky have moved the "Kana" page. I just keep going around in circles any ideas?

    6. #55
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      Re: How to Contact Sky (New) July 2008

      The KANA form is no more, each Help page has a dialogue bar you need to fill in with your problem. As on this page -
      Sky Help Centre

      PS, All it does is take you to faqs, I think it is to force you to use telephone help as you can't actually get anything done with it.

      TomD


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    7. #56
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      Re: How to Contact Sky (New) July 2008

      Thanks for that.

    8. #57
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      Re: How to Contact Sky (New) July 2008

      Quote Originally Posted by Wingco View Post
      Hi Ged, It would seem Sky have moved the "Kana" page. I just keep going around in circles any ideas?
      Hi Wingco

      I see that Tom has got in before me, I wasn't aware of the changes. I have updated the first post to reflect this change for future use.




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    9. #58
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      Re: How to Contact Sky (New) July 2008

      deleted
      Last edited by skypaulusplus; 08-10-10 at 10:01 PM.

    10. #59
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      Re: How to Contact Sky (New) July 2008

      Go to:

      Sky Help Centre - Contact Us

      Choose an approproite result, then ignore the middle column it show and go to the right hand column which provides an email link

    11. #60
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      Re: How to Contact Sky (New) July 2008

      ^^^^^^^^^^^^^
      This one should be added to the main list as it does give the option of an email.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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