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    noisy line? only 512k available

    This is a discussion on noisy line? only 512k available within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi, I moved house recently and had to install a new bt line (had to pay 126 installation charge. engineer ...

    1. #1
      sagarhshah's Avatar
      sagarhshah is offline Sky User Member
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      noisy line? only 512k available

      hi,

      I moved house recently and had to install a new bt line (had to pay 126 installation charge. engineer came round to install...all well and good)

      I have had the line active for 2 weeks. It was fine until wednesday and after that the line became noisy whenever I try to make calls I get some static interference.

      I also ordered the mid sky broadband pack on friday and they said they will only be able to provide a speed upto 512k.

      I have been reading a few other threads here and on other forums and seems that a noisy line will affect adsl line speed. Is that right?

      I think there might be a link between the noise in the line and sky only being able to offer me 512k.

      Is there something I can do to improve the adsl line speed?
      Should I contact BT to ask about the line noise?
      will they charge me a callout fee after me paying them 126 for a brand new line?

      oh yes I also checked the distance from exchange to my house and it is less then 500 metres line of sight wise. Don't know how long the cables will actually be.

      any advice would be appreciated

      thanks

      sagar


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    3. #2
      sagarhshah's Avatar
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      Re: noisy line? only 512k available

      exchange in new southgate and code for it is LNNWS

    4. #3
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      penrhyn is offline Sky User Member
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      Re: noisy line? only 512k available

      Get back onto BT and complain about the state of your line. Don't mention broadband, or they will refer you to your ISP (Sky).
      Since its not yet installed it shouldn't be an issue anyway.


    5. #4
      sagarhshah's Avatar
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      Re: noisy line? only 512k available

      talked to bt cs for over an hour...gonna get an engineer coming round on saturday so lets hope it can be sorted.

     

     

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