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    what is a fullfilment error pls ?

    This is a discussion on what is a fullfilment error pls ? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I have been waiting almost a week for Sky BB to sign me up, I keep getting told that ...

    1. #1
      stevej58's Avatar
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      Unhappy what is a fullfilment error pls ?

      Hi

      I have been waiting almost a week for Sky BB to sign me up, I keep getting told that there is a fullfilment error during the process, though nobody can expand on this. The sales team keep doing an 'escalation' to some mysterious technical support team, to sort it but nothing ever happens ?

      Just don't know where to go with this, I can't get signed up and Sky don't seem to be able to find a solution.

      Anyone ?
      Cheers
      Steve


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    3. #2
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      Re: what is a fullfilment error pls ?

      not 100%, but it could be a problem getting you switched on at the BT exchange, the escalation process is to get someone at a higher level to try and sort it.

    4. #3
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      Re: what is a fullfilment error pls ?

      there is a fullfilment error during the process
      Just flowery language for they can't set the connection up and will have to get someone who knows what they are doing to fix it. Did you have broadband with another ISP? If so they may still have a tag on the line.

      TomD


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    5. #4
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      Re: what is a fullfilment error pls ?

      Hi, thanks guys - I did have talktalk, I wonder can BT confirm if the line is tagged, perhaps worth a call.

      Cheers
      Steve

    6. #5
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      Re: what is a fullfilment error pls ?

      I would say that is probably the reason. Did you get a MAC from TT and give them notice of leaving? BT will be able to confirm if there is a tag on the line and who it belongs to.

      TomD


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      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: what is a fullfilment error pls ?

      Hi Guys

      I had talktalk before, who I thought were the worse company in the world for broadband customer service, however I have since found that I was wrong !!

      Talktalk, BT and Sky BB have all confirmed that my line is clean and no-one can see any reason why BB can't be setup.

      The Sky staff keep 'escallating' this to another department, but nothing happens...

      Any more thoughts please, I am running out ?

      Steve

    8. #7
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      Re: what is a fullfilment error pls ?

      if you are tag free could be that the exchange is full and the system isn't showing that properly.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

     

     

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